Position Title:  Manager IQOS Boutique

Be a part of a revolutionary change!

At PMI, we’ve chosen to do something incredible. We’re transforming our business and building our future on one clear purpose: to deliver a smoke‑free future.

With huge change comes huge opportunity. Wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions — and the space to move your career forward in endlessly different directions.

Your day to day

As an IQOS Boutique Manager, you are the driving force behind the boutique’s commercial and consumer success. You lead, coach, and develop a diverse team of Assistant Managers, Senior Experts, and Experts, ensuring they deliver a premium, personalized consumer experience every day.

You oversee the full boutique operation: sales performance, people management, inventory, merchandising, compliance, and in‑store execution. You act as the link between headquarters and the boutique floor, ensuring guidelines are implemented consistently and the boutique reflects our brand values at all times.

This is a dynamic leadership role for someone who thrives in fast‑paced, service‑led environments and enjoys motivating teams while delivering results.

Ownership & accountability

As an IQOS Boutique Manager, you are fully accountable for the boutique’s performance and compliance. You own people performance, workforce planning, and results — not just execution.

This includes:

• Full responsibility for performance management, scheduling, rotations, and working hours of Assistant Managers, Senior Experts, and Experts
• Direct accountability for commercial KPIs and NPS results, including defining and executing action plans
• Ownership of regulatory and compliance standards, including the NCA Code of Practice and local labor laws
• Hands‑on leadership in a high‑intensity operational environment, covering inventory accuracy, merchandising standards, and budget control
• Translating HQ guidelines into consistent, high‑quality execution on the shop floor

This role is suited to leaders who are comfortable owning outcomes, making decisions, and holding themselves and their teams to high standards.

What you’ll do

Lead & develop the store team

• Recruit, onboard, and develop all boutique team members
• Drive talent, performance, and career development across the store
• Run monthly 1:1s with direct reports and lead structured training sessions
• Plan daily and monthly activities, schedules, and responsibilities
• Provide consistent coaching and feedback through daily interactions and on‑the‑job guidance

Drive daily operations & consumer experience

• Lead daily team briefings to define priorities and ensure strong execution
• Set the standard in consumer interactions, service, troubleshooting, after‑sales support, and clientelling
• Ensure all consumer engagements meet high‑quality standards and reflect brand values
• Monitor NPS results and act on insights

Oversee inventory, logistics & store standards

• Manage stock processes: ordering, receiving, quality checks, returns, and inventory accuracy
• Ensure merchandising and product displays consistently meet brand guidelines
• Oversee opening and closing routines and store maintenance
• Manage store budgets and cost‑effective operations

Who we’re looking for

You are a strong people leader with a passion for premium service and operational excellence. You thrive in a consumer‑facing environment and know how to motivate teams to deliver outstanding experiences while meeting commercial goals.

Hard skills

• 5+ years of retail or premium service experience
• 3+ years in store management or retail leadership
• Strong understanding of retail operations, inventory processes, and business systems (POS, stock management, MS Office)
• Comfortable navigating local regulatory and legal frameworks
• Solid German and English skills

Soft skills

• Excellent communication and interpersonal skills
• Results‑driven and commercially minded
• Strong problem‑solving and critical‑thinking abilities
• Empathetic, inclusive leader who builds trust
• Data‑driven and adaptable in fast‑paced environments
• Passion for developing talent and building strong team culture

Preferred

• Proven track record of delivering strong KPI and consumer experience results
• Ability to manage complex operations while maintaining service excellence

What we offer

Our success depends on talented people who come to work with purpose and an appetite for progress. Join PMI and you can:

• Shape your future in a global business with scale and opportunity
• Work in an inclusive, diverse culture where contributions are valued
• Develop your skills and pursue new directions
• Take pride in delivering a smoke‑free future

PMI is an Equal Opportunity Employer.