Position Title:  Specialist Commercial Organization Development

Be a part of a revolutionary change 

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. 

With huge change comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to drive impactful solutions and the space to move your career forward in endlessly different directions. 

Join our team in Zagreb as a Specialist Commercial Organization Development, where you will play a key role in shaping and elevating the consumer experience across our commercial channels, with a strong focus on brand retail and frontline execution excellence. 

This is not a traditional Learning & Development role — it is a commercially focused position that requires deep understanding of frontline sales environments, consumer interactions, and the ability to translate business needs into practical, field-ready capabilities. 

We offer full-time employment with a contract for an indefinite period. Location of work is Zagreb with the possibility of hybrid work.   

Your ‘day to day’: 

You will be responsible for: 

• Driving consistency and excellence in retail customer experience, particularly within brand retail environments, ensuring frontline teams deliver premium, engaging, and conversion-focused interactions. 

• Identifying capability gaps in real commercial environments by closely working with frontline teams, observing behaviors, and understanding what drives (or blocks) effective consumer engagement and execution. 

• Translating commercial priorities into practical capability solutions, adapting training approaches, tools, and content to reflect real-life sales and retail scenarios. 

• Coaching and supporting frontline teams and coordinators, helping improve how they engage consumers, communicate product value, and deliver a high-quality brand experience. 

• Partnering with B2C Leads, commercial managers, and external partners to ensure field coaching, capability development, and performance expectations are aligned and consistently applied. 

• Supporting Training Needs Analysis with a strong focus on frontline execution and consumer experience, defining what “good” looks like in the field and aligning on expected performance standards. 

• Designing and evolving onboarding and development experiences, including modern formats (e.g., digital/video-based content), ensuring scalability and relevance for large frontline populations. 

• Collaborating with internal stakeholders and external training providers to adapt and localize training content, ensuring it reflects business priorities and frontline realities. 

• Monitoring effectiveness and business relevance of capability initiatives, using feedback, field observations, and performance indicators to continuously improve impact. 

• Supporting planning and tracking of training-related investments in line with business priorities. 

Who we’re looking for 

• 2+ years of experience in a commercial, retail, or frontline sales environment, or in a role closely supporting these functions (e.g. sales training/coaching, retail operations, commercial capability building). 

• Hands-on understanding of consumer-facing roles (e.g., retail, field sales, experiential environments); you know what great consumer interaction looks like in practice. 

• University degree in marketing, economics, business administration or another relevant field.  

• Proven ability to translate business needs into practical, actionable guidance for frontline teams. 

• Experience in coaching, mentoring, or developing people in a commercial setting is a strong advantage. 

• Background in premium retail, fashion, or consumer experience-driven environments is a plus. 

• Digital and AI curiosity: comfortable using modern tools to enhance learning and engagement. 

• Strong analytical mindset with the ability to identify patterns in performance and translate them into improvement actions. 

• Excellent communication and collaboration skills with the ability to work cross-functionally. 

• High level of ownership, proactivity, and adaptability in a dynamic environment. 

• Proficient in spoken and written English and Croatian.  

What we offer 

Our success depends on colleagues who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: 

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. 

• Be part of an inclusive, diverse culture where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. 

• Pursue your ambitions and develop your skills with a global business — our staggering size and scale provide endless opportunities to progress.