Position Title:  Quality Engineer

Quality Engineer

BE A PART OF A REVOLUTIONARY CHANGE

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

TERMS OF EMPLOYMENT

• Contract Type: Permanent
• Work location: Philip Morris Korea, 67, Sanmakgongdannam 12-gil, Yangsan-si, Gyeongsangnam-do

YOUR ‘DAY TO DAY’

Provide a full Quality support and expertise to other departments in order to achieve a high level of Quality material, product and process.

Initiate improvements related to processes and products, providing technical and analytical direction to solve quality and operational issues, looking for productivity and standardization opportunities.

Ensure the improvement and/or maintenance of local Quality Management System (QMS) with related procedures in alignment with QMS Compliance and Central Quality.

Consistently apply OPEN+ systems and tools.

1. Ensure compliance to all PMI and legal standards, policies and guidelines related to Environment, Health, Safety, Sustainability to prevent personnel, asset or societal loss.

2. Act and promote an interdependent and transparent safety culture fostering the utilization of preventive/predictive approach in line with Open+/IOS

3. CHANGE MANAGEMENT

Lead and coordinate change management process in the factory and ensure that validated state of the manufacturing processes, methods and systems is maintained. Ensure the reporting and the update of key metrics. Perform Risk Assessment for system changes.

4. MATERIAL MANAGEMENT

Implement and maintain the control strategy for materials and semi-products including acceptance criteria for each incoming material in accordance with PMI guidelines, procedures and statistical tools for sampling and analysis. Investigate in a timely manner the material related non-conformities and deviations. Take the decision to quarantine the non-conforming material/products and liaise with concerned parties to reveal the root cause and take relevant preventive/corrective actions. Ensure proper follow up and reporting of open actions and maintain the related database up to date. Based on recommendation from stakeholders, participate in the decision of  actions to be taken on the non-conforming materials blocked due to quality issues and monitor the related costs. Support COE/central teams in the execution of machineability trials in the frame of DIMs qualification process. Propose DIMs improvements based on Quality losses to suppliers/COE/central teams.

5. QUALITY MANAGEMENT SYSTEM & AUDIT

Define, establish and maintain a Quality Management System. Coordinate and support the establishment of related procedures supporting good manufacturing practices and approve all procedures. Provide general quality management system training and coordinate quality related training.

Support QMS compliance department in ensuring QMS efficacy, adherence and compliance.

Ensure that internal audits (self-inspections) including quality system audits and external audits are appropriately performed and corrective actions identified (CAPA), followed up and documented.

6. PRODUCT & PROCESS QUALITY

Provide technical Quality support and expertise in order to improve material, products and Quality performance. Ensure timely quality support in case of any quality problems encountered on products, providing quality risk assessment and an accurate action plan/solution that immediately mitigates impact on Quality and Production KPI's.

Support building capabilities of stakeholders (Q Champions) on new processes, requirements, methods or guidelines.

Provide support for review and update of manufacturing process characterization and other documents when required. Assess the possibility to challenge standards related to process and products in order to propose productivity initiatives. Lead initiatives in order to improve the quality standards of products.

7. NON-CONFORMITIES MANAGEMENT & CAPA

Investigate in a timely manner non-conformities and deviation, leveraging on OPEN+ problem solving tools. Take the decision to quarantine the non-conforming material/products and liaise with interested parties to reveal the root cause and take relevant preventive/corrective actions. Ensure proper follow up and reporting of open actions and maintain the related database up to date.

Based on recommendation from stakeholders concerned, participate in the decision of releasing or destroying the non-conforming products blocked due to quality issues, and monitor the related costs.

Ensure NC & CAPA processes are implemented, followed and documented according to PMI standards.

8. COMPLAINTS

Establish a system to identify, record and evaluate internal or external quality complaints, and investigate and resolve critical deviations. Determine and coordinate potential Product Related Special Situation management (PRSSM), including recalls, according to pre-defined procedures.  Define and implement a monitoring system for consumer and customer complaints through when appropriate historical data and trend analysis to identify potential deviations and preventive actions. Ensure execution and update of monthly, weekly and on demand quality reports.

9. Ensure strong partnership with internal/external stakeholders focusing on collaboration and information exchange to ensure excellent quality and Compliance with PMI requirements, standardization and continuous improvement.

Execute internal and external training to affiliate employees, as subject matter expert in QMS, quality process and product to drive and share excellence within PMI. Support the development of the Q Champions and Equipment Owners through Quality trainings. Support Q Pillar deployment (e.g. Training, HC, QBOS).

10. Lead and execute validation activities. Prepare all the documentation by ensuring the execution following the plan. Ensure that validation activities are carried out and reported in a timely manner. Ensure that deviations during validation activities are investigated and escalated when required. Propose action plans and ensure that corrective/preventive actions are followed and closed on time. For Local RRP Computerized Systems, review user, functional and technical specifications. Develop test plans, coordinate and supervise testing phases and manage issues. Review test scripts for functional testing, regression testing and load testing.

11. Act as Pillar Member of the assigned pillar

12. Contribute to the full year pillar plan definition and implementation aligned with OPEN+ Phase journey.

13. Participate and contribute to pillar reviews definition and implementation as per defined frequency.

14. Responsible for implementation of Standard work process defined in Pillars.

15. Ensure self-capabilities based on step-up cards.

WHO WE’RE LOOKING FOR

• Master degree in Quality, Engineering or relevant skills demonstrated through experience.
• Advanced knowledge of international standards (ISO).
• Well-developed IT skills (Office) and Project Management skills.
• Advanced knowledge on Quality tools, root cause analysis, analytical skills, statistical tool knowledge.
• Fluent in written and spoken English
• At least 1 year of experience in Material Handling is preferred.
• Hands-on experience with internal systems (e.g. SAP, iMEL, PLM/CLIPP) is highly preferred

SPECIAL CONSIDERATIONS

We encourage application from veterans eligible for employment support under the Act on Preferential Treatment or persons with disabilities under the Employment Promotion and Vocational Rehabilitation Act.