Position Title:  Supervisor Quality Engineering

SUPERVISOR MANUFACTURING QUALITY | WILSON NC

Be a part of a revolutionary change!

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Our success depends on people who are committed to our purpose and have an appetite for progress.

Your ‘day to day’:

• Ensure full adherence to PMI and legal standards, policies, and guidelines related to Environment, Health, Safety, and Sustainability.
• Actively promote an interdependent, transparent safety culture using preventive and predictive approaches in line with the OPEN+ framework.
• Provide consistent on-floor Quality support to maintain and uphold PMI quality standards.
• Lead implementation of self-inspection practices, efficient sampling plans, In-Process Control (IPC), and digital tools like Zoom QC.
• Promote a strong quality culture by transferring knowledge and delivering targeted training to Quality Champions and other stakeholders.
• Ensure quality practices are well understood and consistently applied on the production floor.
• Manage and support product and process non-conformities, leading root cause analyses, risk assessments, and investigations using OPEN+ problem-solving methods.
• Enforce material/product blocking when needed and oversee the Non-Conformance – Corrective and Preventive Action (NC-CAPA) process.
• Review, approve, or reject escalated non-conformities and action plans, ensuring effective resolution and improvement implementation.
• Develop, review, and maintain QMS documentation (procedures, work instructions, etc.).
• Provide training aligned with the training management system to ensure correct application of QMS requirements across teams.
• Evaluate and monitor supplier performance for quality compliance.
• Oversee incoming material inspections, testing, and validation in collaboration with the QA team.
• Work with Procurement and Quality teams to resolve supplier issues and implement corrective actions.
• Maintain thorough documentation on supplier audits, non-conformances, and quality reports.
• Support material quality and supply chain continuous improvement initiatives.
• Support achievement of quality performance objectives by providing timely feedback and recommendations.
• Design and execute quality improvement projects using OPEN+ tools to enhance product/process quality and identify cost-saving opportunities.
• Monitor QA LOGD (Loss of Good Delivery) costs related to semi-finished goods, finished goods, and direct materials, ensuring timely decision-making and cost booking.
• Lead, coach, and develop a high-performing, motivated quality team aligned with PMI Leadership Model and performance targets.
• Foster an empowering and supportive environment to promote individual talent and potential.
• Develop and manage qualification matrices and training paths for all roles to ensure capability building and continuous development.
• Serve as an active member of the assigned OPEN+ Pillar, contributing to annual planning, pillar reviews, and execution of standard work processes.
• Ensure personal and team role-specific capabilities are maintained per step-up cards and site OPEN+ phase journey expectations.
• Prepare and maintain accurate documentation of production performance, quality checks, supplier evaluations, and non-conformances.
• Generate and present quality performance and operational metric reports for management review.

Who we're looking for:

• Master’s or Bachelor’s degree in Biological Sciences, Physical Sciences, Engineering, or equivalent experience.
• 2+ years of experience in quality assurance in tobacco, food, pharmaceutical, or similar industries.
• Proven experience in team leadership and people development.
• Strong knowledge of ISO, GMP, GCP, ICH, GLP, and other relevant standards.
• Fluent in English; strong analytical and reporting skills.
• MUST BE: Legally authorized to work in the U.S. without future sponsorship
• MUST BE: Within commutable distance to Wilson, NC

What we offer:

• We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more! 
• We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.
• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: To improve the lives of a billion smokers.

PMI is an Equal Opportunity Employer

PMI Global Services Inc. and PM Global Brands Inc. are a subsidiary of Philip Morris International Inc. Philip Morris International (PMI) is leading a transformation in the tobacco industry to create a smoke-free future and ultimately replace cigarettes with smoke-free products to the benefit of adults who would otherwise continue to smoke, society, the company, its shareholders, and its other stakeholders. PMI is a leading international tobacco company engaged in the manufacture and sale of cigarettes, as well as smoke-free products, associated electronic devices and accessories, and other nicotine-containing products in markets outside the U.S. In addition, PMI ships versions of its IQOS Platform 1 device and consumables to Altria Group, Inc. for sale under license in the U.S., where these products have received marketing authorizations from the U.S. Food and Drug Administration (FDA) under the premarket tobacco product application (PMTA) pathway; the FDA has also authorized the marketing of a version of IQOS and its consumables as a Modified Risk Tobacco Product (MRTP), finding that an exposure modification order for these products is appropriate to promote the public health. PMI is building a future on a new category of smoke-free products that, while not risk-free, are a much better choice than continuing to smoke. Through multidisciplinary capabilities in product development, state-of-the-art facilities and scientific substantiation, PMI aims to ensure that its smoke-free products meet adult consumer preferences and rigorous regulatory requirements. PMI's smoke-free product portfolio includes heat-not-burn and nicotine-containing vapor products. As of September 30, 2022, PMI's smoke-free products are available for sale in 70 markets in key cities or nationwide, and PMI estimates that approximately 13.5 million adults around the world, excluding Russia and Ukraine have already switched to IQOS and stopped smoking. For more information, please visit www.pmi.com and www.pmiscience.com.