Position Title:  Manufacturing Quality Technician

Manufacturing Quality Technician – Wilson, NC

Be a part of a revolutionary change!

At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, if you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.

  Your ‘day to day’: 

 As a Manufacturing Quality Technician, you will support manufacturing teams during production and ensure quality management system principles and standards are respected along manufacturing process. Ensure that intermediate and finished product non-conformities are managed and related corrective & preventive actions are taken in timely manner. Support quality improvement initiatives related to quality of the products and systems.   

Ensure Compliance and Safety 

• Guarantee adherence to PMI and legal standards, policies, and environmental, Health, Safety, and Sustainability guidelines.  

• Foster a proactive, safety-first culture using preventive and predictive approaches in line with our Integrated Operating System.  

Production Support 

• Support production teams by providing quality guidance and support in case of products, quality instrument and system issues. Share knowledge and expertise to teams on new processes, requirements, methods or guidelines. 

• Train the shop floor team members on quality practices and procedures, and ensure the operational staff remains up to date with PMI quality requirements. Provide first level support for direct material troubleshooting and relevant trials.  

• Support brand change activities to ensure no consumer complaint occurred. 

• Coordinate the availability and testing of samples according to the sampling plan and the control strategy. 

• Perform critical review of executed production batch records and manage intermediate and finished product nonconformities and related corrective and preventive actions held with relevant stakeholders and ultimately confirm to the final approver that the product can be released for commercial manufacturing. 

Atline Instrument Management 

• Maintain test instruments through calibration, chemical or parts supply, troubleshooting methods, and instrument knowledge.  Maintain pertinent records, logs, or reports. 

• Evaluate and verify test methodology and instrument accuracy in assessing quality of finished product.  Discuss variances with appropriate personnel and monitor major quality problems and trends.  

• Complete periodic technical product reports and reports on product problems encountered. 

• Monitors, maintains, or develops performance reporting systems developed from the inspection and testing operations and recommends necessary action based upon results.   

Materials Management 

• Ensure support to manufacturing in order to improve DIMs performance and its impact on product quality, machines efficiency and production costs. 

Nonconformity Management 

• Support investigation in a timely manner of nonconformities and deviation, leveraging on Integrated Operating Systems’ tools. Support investigation and resolution of critical deviations, contribute to define disposal actions and when appropriate corrective actions. 

• Based on recommendation from stakeholders, participate to the decision of releasing or destroying the non-conforming products blocked due to quality issues and monitor the related costs. Support Best Use Before Data(BUBD) processes for Semis and Finished Goods. 

Documentation Management & Quality Management Systems Support 

• Participate to the creation and review of procedures, work instructions and other quality documents. Provide support and training according to the training management system.  

• Ensure availability of Batch Record before the production in a timely manner. 

Continuous Improvement 

• Propose and follow-up quality improvement ideas in production or other processes in Operations.  

• Analyze the information and participate in small projects with influence on product quality. 

• Investigate non-conformities, out of specifications/trends in a timely manner.  

• Ensure corrective action preventive actions (CAPA) and quality improvement opportunities are identified, prioritized and action plans determined in order to support the organization through continuous improvement. 

 Who we’re looking for: 

• Professional School, Technical or equivalent skills through demonstrated experience 
• 1-2 years of experience in FMCG production, quality or relevant skills through demonstrated experience 
• Knowledge of quality testing instruments, their maintenance and calibration. 
• Advanced knowledge on Quality tools, root cause analysis, analytical skills, statistical tool knowledge.  
• Ability to transform data into information (reporting skills). 
• Knowledge on International standards (ISO).  
• Experience in FDA regulated environment is plus. 
• Fluent in English
• Legally authorized to work in the U.S. (Required)

Relevant Open Sourcing Considerations:

• Be legally authorized to work in the US
• International relocation support is not available for this job
• If you have been in your current job for less than 12 months or if you are on a Performance Improvement Program, you must get the approval of your current manager before applying for the job.  
• If you are not a PMI employee and employed by a third an agency, please make a formal application via the external career site at www.pmi.com/careers
• To find out more about eligibility to apply for internal jobs, please refer to the Open Sourcing Employee Guidebook on the Internal Careers Portal.

We offer employees a competitive hourly salary. Employees (and their families) also have the option to enroll in our company's medical, dental, and vision plans. The company offers flexible spending accounts for health care and dependent care, as well as health savings accounts for those that choose to enroll in a high-deductible health plan (HDHP). Employees are auto-enrolled in our company’s 401(k)/Deferred Profit Sharing (DPS) Plan, which provides for both an annual 5% employer matching contribution and an annual employer contribution. As a new hire, you will enjoy an allotment of paid vacation time, paid sick time, paid company holidays. We also provide our employees with paid parental leave for new parents, and short-term and long-term disability insurance, basic life insurance and accidental death & dismemberment (AD&D) insurance at no cost to the employee. Employees have the option to purchase supplemental life and AD&D coverage for themselves, spouse, and dependent children.

PMI is an Equal Opportunity Employer. 

PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.  

PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI’s affiliates first entered the U.S. market following the company’s acquisition of Swedish Match in late 2022. 

Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match – a leader in oral nicotine delivery – creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI’s IQOS electronically heated tobacco devices and Swedish Match’s General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit www.pmi.com/us and www.pmiscience.com.   #PMIUS  #LI-JT1