Position Title:  IT Analyst

IT OPERATIONS ANALYST | WILSON, NC

Be a part of a revolutionary change!

At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, if you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.

Our beautiful HQ in Stamford, CT is just steps away from the Stamford Metro-North Train Station and easily accessible from NYC. 

Your ‘day to day’:

To commercialize and expand our new reduce risks products, we are building and rolling out globally a new IT platform. Our consumer and retailer engagement platforms provide the best consumer experience in the end-to-end consumer journey from product discovery, commerce, device registration to after sales. Domain architects are in charge of defining technology for new capabilities, improving and simplifying current landscape and ensuring platforms non-functional requirements such as scalability, performance or extensibility

• Understand the business requirements; perform analysis and translation of business requirements to technical specifications; provide solutions design, build, and deploy IT solutions and services; provide maintenance and support.
• Act as IT service and solution facilitator for IT factory-based systems (Manufacturing, Quality, Warehouse Management, Open+, Logistic supply chain)
• Actively participate in the implementation of new systems and digital initiatives in the Manufacturing and Supply Chain areas.
• Collect business requirements for changes in processes and technical areas.
• Formalize scope and deliverables for technical processes and changes.
• Execute the deployment and localization of the global IT system solutions.
• Execute Digital Pillar activities (Align with Operations zero loss journey and boot performance by digital capabilities).
• Provide maintenance and support for local and global IT system solutions. Perform troubleshooting and solving issues as they occur in day-to-day business.
• Adhere to relevant policies, procedures, and standards to achieve quality and compliance of solutions and services. 
• Collaborate with equipment vendors and internal stakeholders to qualify laboratory instruments and systems in accordance with GxP guidelines.
• Prepare, review, and maintain Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) documentation for IT systems.
• Track and document configuration changes to lab equipment and associated software to ensure traceability and compliance.
• Coordinate and execute IT resiliency and disaster recovery procedures specific to IT systems, ensuring business continuity and data integrity.
• Support periodic validation and requalification of Lab IT systems to maintain compliance with GxP and regulatory standards.
• Act as primary IT liaison for lab-based systems, ensuring integration with global IT platforms while meeting local compliance and operational needs.
• Monitor and respond to lab IT incidents, ensuring timely resolution and proper escalation where required.

Who we’re looking for:

• Bachelor’s degree in Computer Science, Information Systems, or equivalent
• 3+ years of experience in Information Technology service management in a manufacturing environment
• Experience working for a multinational company
• Experience working in the pharma and/or medical device manufacturing industry with production planning and MES/LES Systems preferred
• Experience in GMP, GAMP, and CSV preferred
• Experience in ITIL and Agile frameworks is a plus
• Legally authorized to work in the U.S.

Annual Base Salary Range: $90,000-$120,000

What we offer

• We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!   
• We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.  
• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. 
• Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong. 
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. 
• Take pride in delivering our promise to society: To improve the lives of millions of smokers. 

PMI is an Equal Opportunity Employer.

PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees. 

PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI’s affiliates first entered the U.S. market following the company’s acquisition of Swedish Match in late 2022.Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match – a leader in oral nicotine delivery – creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI’s IQOS electronically heated tobacco devices and Swedish Match’s General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit www.pmi.com/us and www.pmiscience.com.