Position Title:  Future in Progress: Graduates Program in Operations Customer Service Poland

Future in Progress: Graduates Program in Operations Customer Service

Start strong. Grow faster. Go further.

At Philip Morris International (PMI), we empower our people to step into their career with confidence, curiosity, and encouragement to make an impact. We empower our graduates to develop their growth mindset, equipping them with skills and tools necessary to lead in a constantly evolving world. Our Graduate Program encourages innovation, collaboration, and bold thinking through business insight, emotional intelligence (EQ), and future-proof skills. By integrating these pillars into your journey, we prepare you to adapt to the future and actively shape it. 

About the Future in Progress: Graduates program

Our 24-month cross-functional program is structured around three 8-month rotations. From day one, you’ll work on real projects, gain hands-on experience, and build skills across a variety of teams. You’ll also join a supportive graduate community, benefit from a premium learning curriculum—including workshops, training sessions, digital tools, and hackathons— high challenge, high support from mentors and senior leaders.

During your rotations, you could work in areas such as:

• Demand Planning: Take an active role in shaping forecasts, challenging assumptions, and driving business performance through data-driven insights and close cross-functional collaboration. Step beyond traditional reporting into true business partnering, making a tangible impact on planning quality, product availability, and overall financial results.
• Commercial: Build practical experience bringing our products to market. Work in sales and marketing, grow relationships with retailers, and see how your work directly impacts our business results in the field.
• Service Delivery & Customer Collaboration: Design and continuously improve standards, working procedures, and operational guidelines, ensuring efficiency and consistency across processes. Contribute to forward-looking projects focused on AI and the application of modern technologies within Operations Customer Service, helping drive innovation and shape the future of how we operate.

What makes the program unique:

Work with teams across Europe and discover new cultures.

• Build lifelong connections and a professional network.
• Take on real responsibility and see the results of your work.
• Grow with structured onboarding and continuous development.
• Experiment and innovate in a supportive and encouraging environment.

Who can apply:

We are looking for candidates who are eager to work with AI or already have experience in AI, digitalization, and gamification. This role offers the opportunity to contribute to truly creative initiatives and innovative projects that shape the future of our operations.

To be eligible for the Future in Progress Graduate program, you should have:

• A bachelor’s or master’s degree in fields such as logistic, management, industrial engineering, economics, or equivalent experience or qualification.
• A maximum of 3-years of post-graduation work experience. 

• Proficiency in English and Polish.
• Legal right to work in the country where your chosen program is located.
• Mobility for relocation (with Employer’s support)
• Valid driver’s license (min. 12 months).
• Strong analytical skills & advanced MS Excel skills
• Agility and adaptability in a dynamic market.
• Initiative and courage to experiment.
• The ability to understand and apply commercial insights.
• Strong teamwork and collaboration skills.

Only CV / resume submitted in English will be considered

 Program details 

• Start date: 1 September 2026 

• Duration: 24 months, 3 rotations 

• Initial location: HQ Warsaw

What we offer to support your development:

A fast‑track development program designed to prepare you for future key positions across our Operations Customer Service Department

• Opportunities for personal and professional growth in truly international environment
• Access to world-curated skills and leadership development journeys with dedicated Mentor’s guidance
• A chance to get to know the business from the inside out, including a field‑based rotation that brings you closer to our customers and operation

What we offer to support your wellbeing:

• Job stability from the moment you join: Contract of employment
• Market-leading compensation: No less than PLN 11,000 gross per month
• A standout flexible work model designed with employees in mind: 40% per month from office
• Flexible benefits package shaped by your individual preferences: Cafeteria of benefits (Multisport, cinema, concerts, vouchers, spa and more. Or cash reimbursement)
• VIP LuxMed package: Private medical & dental care
• Support in long-term planning: Life insurance & company-funded retirement program (PPE)
• Company‑supported meals for your daily wellbeing: Lunch card
• Meaningful support for your growth and development: Wide range of trainings, education support, language courses, support for pursuing your sports passions
• Employee communities that connect, inspire, and engage: Employee Resources Groups and volunteering initiatives
• High‑quality work tools: iPhone, laptop

Recruitment stages:

• till July 31st – collecting CVs
• July – online assessments & phone interview with PMI recruiter
• August 18th - Assessment Day onsite in our Warsaw office

Ready to start your journey?
Apply now to the Future in Progress Graduate program and help shape what comes next at PMI.

At PMI we run the business in line with ethical principles and encourage SpeakUp culture. We care for equal chances and fair treatment. If you find anything that violates these principles in this job offer or the recruitment process, you may contact our Ethics and Compliance Team at PMIEthicsandCompliance@pmi.com. Read more about Ethics&Compliance at PMI – here.