Position Title:  MULTI-CATEGORY CONSUMER EXPERIENCE PROGRAM EXPERT (M/F/D)

- Full-time in Vienna as soon as possible -

Become part of a revolutionary change! We have decided to do something incredible. We're transforming our business towards a smoke-free future and it's not just about establishing a strong brand - the excitement is about building something new, innovative and unprecedented.

Big changes bring big opportunities: wherever you join us, at Philip Morris Austria you'll be given the freedom to work on new and innovative solutions and to advance your career in very different directions. Become part of our vision and join our Consumer Experience Team in Vienna.

WE OFFER YOU:

• Employees are our top priority. Within the framework of a coordinated development plan, it is our goal to promote and advance you in the best possible way - always with your individual situation in mind. 
• Start-up mentality in a large corporation. As part of the biggest transformation in the history of Philip Morris International. You will enjoy the benefits of a global company, international exchange and that with a great, dynamic and motivated team, with flat hierarchies and the chance to take ownership of yourself and your ideas.
• We offer you an all-in employment contract with flexible working hours, the possibility to work remotely, and a variety of benefits that enhance your well-being and quality of life. Look forward to meal vouchers, a Wiener Linien job ticket, and a discounted MyClubs membership. Additionally, we ensure your financial security with a pension plan and group accident insurance and offer a wide-ranging health care to make sure you feel completely at ease. You will receive the relevant terms and conditions, documents and agreements on your first day of work.
• We offer you an attractive basic salary of at least € 67,000/year gross, with the willingness to overpay in line with the market depending on experience and qualifications - regardless of gender. We are the first international enterprise to be Equal Salary certified.

YOUR RESPONSIBILITIES:

• Own end‑to‑end M-C consumer programs for acquisition, conversion and loyalty, from markt/consumer insight and ideation to execution and optimization across omnichannel environments
• Manage a portfolio of M-C consumer programs and BAU activities, ensuring compliance with global guidelines and governance frameworks
• Track and analyze data‑driven insights to improve acquisition, retention, loyalty, consumer value, and experience
• Lead and coordinate cross‑functional teams across internal functions like Marketing, CRM, CX, Sales, Operations, Digital, Finance, and global/regional stakeholders as well as external partners/agencies
• Manage program budgets and volume planning, ensuring ROI and close coordination with Stakeholders and Finance

YOUR PROFILE:

• You have at least 3 years of experience working in a similar role with similar scope (Product or Project Management, Marketing or similar), whereby specifically experience in consumer acquisition and consumer experience is a big plus
• You preferably have a degree in Business, Marketing, Product Development, UX or similar
• You have some experience in working with e-commerce and UX projects and topics
• You have solid experience in project-based working and in leading diverse teams
• You are analytical and able to connect the dots between multiple sources of information
• You are collaborative, communicative and able to engage people using inclusive and effective communication to invest a team in the objective
• You have a pronounced interest in consumer-centricity and put great value on data-driven insights to inform your decisions
• You are a curious person with a gift for critical, out of the box and big-picture thinking
• You have excellent English language skills, German is a big plus

INTERESTED? APPLY ONLINE AT WWW.PMICAREERS.COM WITH YOUR CV, A LETTER OF MOTIVATION AND YOUR CERTIFICATES IN ENGLISH!

JOIN A GLOBAL MARKET LEADER

Philip Morris Austria GmbH, founded in Austria in 2012, is a company of Philip Morris International Inc. (PMI), the world's leading international tobacco company. The company's portfolio includes six of the world's top 15 brands of the world's leading cigarette brands. PMI sells its products in approximately 180 countries around the world. Philip Morris Austria GmbH is the market leader in the Austrian cigarette market. Philip Morris is also involved in the development and distribution of heat-not-burn tobacco products. Further information is available at www.pmi.com/markets/austria/de.