Position Title:  Lead Consumer Experience Programs

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. 

Role summary:

As a Consumer Experience Programs Lead you will play a key role in shaping and delivering impactful, multi-category, omni-channel programs that drive business success.

You will:

• Lead the deployment of consumer experience programs across markets, ensuring strategic alignment and high-quality execution.
• Provide daily support for ongoing initiatives, acting as the go-to expert for program operations and issue resolution.
• Foster continuous improvement through test-to-learn activities.
• Analyze consumer data and feedback to generate actionable insights and support strategic decision-making.
• Collaborate with cross-functional teams and external partners to ensure seamless program integration.
• Champion the voice of the consumer across the organization, fostering a consumer-centric culture.
• Ensure all consumer-facing activities comply with internal policies and local legal regulations.
• Manage program budgets effectively, contributing to planning and cost optimization.

We expect that you:

• Have a higher education degree in Marketing, Administration or similar.
• Have a proven successful experience in consumer experience management, marketing, project management.
• possess excellent organizational, planning and stakeholder management skills.
• Have great analytical and data interpretation skills.
• Show strong communication and collaboration abilities.
• Have proactive and solution-oriented mindset with high learning agility.
• Are fluent in English.

What we offer?

Our success depends on everyone who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: to improve the lives of a billion smokers.

What else can we offer?

• Comprehensive private medical insurance with 4 plan options - covering outpatient and inpatient care, diagnostics, rehabilitation, preventive checks, vaccinations, dental services, and more. 
• Flexibility of hybrid-work model - work remotely up to 3 days a week while staying connected with your team in the office at least 2 days. In addition - a possibility to work from abroad for up to 20 working days per year.
• Support to set up your home office - get essential IT equipment and a personal allowance of up to €300 gross to create a comfortable, productive workspace.
• Fully covered Life & Personal Accident insurance.
• Yearly vacation allowance of €900 gross paid ahead of the summer season.
• Additional Employer contribution to III Pillar Pension Fund.
• Yearly allowance of €350 gross to invest in your well-being.  Use this allowance for sports activities and gear, health and wellness services, and personal development courses.
• Employee Assistance Program – a confidential support service for you and your family members of legal, financial and psychological counselling 24/7.
• Extra Support for Life’s Big Moments: allowances and additional paid vacation days for causes/events: marriage, childbirth, death of a family member, child disability, 1st September for children starting primary school.
• Unlimited access to digital learning platforms such as Rosetta Stone platform (dedicated to learning various languages), Udemy (global digital learning library) and more.
• Parent Support: Parent Employee Resource Group with helpful webinars on parenting topics; extra pay to help while you are on parental leave; to ease your return from maternity leave, enjoy part-time hours with full pay during your first month back.
• Monetary and appreciation awards available through multiple employee recognition programs.
• Various Employee engagement events throughout the year.

To join our growing team, apply until August 25th (preferably earlier). Submit your CV in English. 

All applications will be treated confidentially and screened on the on-going basis. Interviews with candidates are planned to take place in the end of August.

Salary range for this role is 4800 EUR gross to 5500 EUR gross. The final offer will depend on the experience and competencies of the selected candidate.