Position Title:  Commercial Operations Specialist (9 month Contract)

BE A PART OF A REVOLUTIONARY CHANGE

At Rothmans, Benson & Hedges Inc. (“RBH”), Philip Morris International’s subsidiary in Canada, we’ve chosen to do something incredible. We’re transforming our business and building our future on smoke-free products.

With huge change comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to advance your career in endlessly different directions.

Embracing Diversity, Equity, And Inclusion

We believe that diversity, equity, and inclusion are essential drivers of innovation and success. Our commitment is to create a workplace where everyone feels valued, respected, and empowered to share their unique perspectives.

We celebrate the innovation that diversity fosters and recognize that each employee's capabilities, experiences, and perspectives add value to our teams and our work.

Equal Employment Opportunity

We are committed to providing equal employment opportunity regardless of race, ancestry, color, religion, marital/family status (including pregnancy), national origin, sex, sexual orientation, gender identity/expression, immigrant and newcomer status, age, citizenship, or disability.

We strive to recognize and value diversity and equity, and to ensure the inclusion of equity-deserving groups and the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities, and members of visible minorities. We value, respect, and equally support applicants from these groups.

ABOUT THE ROLE

As Commercial Operations Specialist, you will be responsible for a wide range of tasks including database management, commercial program advocacy & maintenance, reporting and analytics, workplace experience, and customer-centric practices. This role ensures compliance with corporate standards, supports internal teams, and maintains effective communication and documentation practices.

YOUR DAY TO DAY

Responsible for managing and maintaining customer applications and change requests within the MyStore and CCB2B databases. This role ensures compliance with SOX criteria and PMI privacy policies, executes distribution method changes, manages product entitlements, and administers agreements and amendments within our product portfolios.

Database Management (MyStore & CCB2B): Manage, approve, and maintain all customer applications and change requests. Ensure all SOX criteria are met, including legal descriptors, federal & provincial taxation information, financial details, ownership information, and other segmentation criteria. Maintain all information according to the PMI Privacy policy and other relevant PMI policies and procedures.

Distribution Method Changes: Execute all distribution method changes, ensuring all impacts are measured in the decision-making process.

Product Entitlement Management: Manage our multi-category business to ensure product entitlement is structured based on segmentation details and provincial regulations imposed on our customers.

Agreement Administration: Administer secondary/tertiary agreements and amendments within our product portfolios. Manage agreement acceptance, signatures, and applicable tracking of contracted values, deliverables, and locations. Send and monitor Adobe Sign agreements for sales programs and contracts.

Responsible for developing and maintaining comprehensive knowledge of commercial programs, managing program updates and compliance, and ensuring accurate execution of program changes. This role also involves troubleshooting and correcting missed program payment details and ensuring proper documentation for financial services.

Commercial Program Knowledge: Develop, maintain, and train for excellent knowledge of commercial programs.

Program Management: Manage all program updates, change requests, and compliance statuses, ensuring they are recorded, approved, and retained.

Database and System Updates: Execute and update program-level changes in internal databases and downstream systems to ensure appropriate cost controls and ROI on program investments.

Troubleshooting and Corrections: Troubleshoot, implement changes, or correct any missed program payment details.  Arrange necessary repayment of program misses via financial services, ensuring all relevant documentation and backup are provided to meet requirements. 

Responsible for generating and analyzing daily, ad hoc, and regular reports to support the commercial teams. Involves having an intermediate to high knowledge of using PowerBI and other data sources for sales program reporting and ensuring clear communication of commercial program deliverables to reduce ambiguity and errors.

Daily and Ad Hoc Reporting: Generate daily and ad hoc reports as required or requested by the regional commercial leadership teams.

PowerBI Sales Program Reporting: Create and distribute PowerBI sales program reports on a regular frequency to the commercial leadership teams, Commercial Planning, and Trade Activation teams.

Monthly and Quarterly Reporting: Extract, analyze, and communicate monthly and quarterly commercial program deliverables to the commercial teams.  Ensure all requirements and calls to action are communicated to reduce ambiguity.

 Responsible for fostering customer-centric practices within the commercial operations team. This role involves creating and sharing business communications, ensuring proper documentation practices, enforcing policies and procedures, assisting in onboarding, training new employees, and providing cross-functional support.

Business Communications: Create and share relevant business communications. Collaborate with internal departments to ensure employees have the tools and information needed to achieve their KPIs.

Documentation Management: Ensure functional documentation is created, maintained, filed, and destroyed by corporate legal and record retention policies and practices.

Policy and Procedure Compliance: Create and provide communications, enforcement strategies, and feedback on policies and procedures within the region to comply with PMI standards and SOX controls.

Onboarding and Training: Assist in onboarding and training new Commercial Operations employees.

Provide and review procedures for accountabilities in their respective roles.

Cross-Functional Support: Provide cross-functional support within the Commercial Operations team when required.

YOU ARE THE RIGHT PERSON FOR THIS JOB IF YOU HAVE

• Bachelor’s degree
• Proven experience in commercial operations, program management, reporting and analytics, and office
• Attention to detail and accuracy.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Excellent organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Strong business acumen
• Understanding of SOX compliance, cost control, ROI principles, and documentation management. an asset
• Advanced proficiency in Microsoft Office applications, Proficiency in PowerBI, Adobe Sign, and other relevant software and databases.  

WHAT WE OFFER

We offer the opportunity to join an organization where you can grow in a wide range of business functions. You will have the chance to build your professional expertise, business understanding, and leadership capabilities in a collaborative, challenging environment where we will empower you to take risks, experiment, and explore. 

Our company fosters excellence in execution and is comprised of dedicated people all working together to continue to grow our status as industry leaders. We offer our employees a competitive salary, an attractive compensation package, including flexible work schedules (where applicable), health and wellness programs, and attractive benefits options. 

For this position, the salary range starts at $75,960 to $84,920 

You will also be part of an inclusive, diverse culture where everyone’s contribution is respected. Collaborate with some of the world’s best people and feel like you belong.  

WHO WE ARE

Our parent company, PMI, is one of the world’s leading international tobacco companies. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of smoke-free products.

RBH is thrilled to announce that we have been officially certified as a Great Place to Work, a testament to our commitment to fostering a positive and inclusive workplace culture. Click on the following link to learn more about what RBH believes: https://www.rbhinc.ca/home/what-we-believe.

We welcome and encourage applicants to reach their full potential with us. We use artificial intelligence in the form of an algorithmic software in the application process to create efficiencies when sorting applicants and facilitating an effective screening process. Notwithstanding, the artificial intelligence software does not engage in autonomous candidate rejection and requires human intervention in screening relevant applications. If you are unable to apply for a position online or require any further accommodation during our recruitment process, please contact: AODA.RBH@rbhinc.ca.

FOLLOW US ON SOCIAL MEDIA:

RBH LinkedIn: https://www.linkedin.com/company/rothmans-benson-hedges-inc/
Facebook: https://www.facebook.com/RothmansBensonHedges/
X: https://twitter.com/RBHinc
RBH website: https://www.rbhinc.ca/

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