Position Title:  Commercial Operations Executive

BE A PART OF A REVOLUTIONARY CHANGE

At Rothmans, Benson & Hedges Inc. (“RBH”), Philip Morris International’s subsidiary in Canada, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products.

With huge change comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to advance your career in endlessly different directions.

Embracing Diversity, Equity, And Inclusion

We believe that diversity, equity, and inclusion are essential drivers of innovation and success. Our commitment is to create a workplace where everyone feels valued, respected, and empowered to share their unique perspectives.

We celebrate the innovation that diversity fosters and recognize that each employee's capabilities, experiences, and perspectives add value to our teams and our work.

Equal Employment Opportunity

We are committed to providing equal employment opportunity regardless of race, ancestry, color, religion, marital/family status (including pregnancy), national origin, sex, sexual orientation, gender identity/expression, immigrant and newcomer status, age, citizenship, or disability.

We strive to recognize and value diversity and equity, and to ensure the inclusion of equity-deserving groups and the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities and members of visible minorities. We value, respect, and equally support applicants from these groups.

ABOUT THE ROLE

A central point of contact and first line operations advocate for the commercial teams at the Toronto Head Office, performing standard to complex organizational duties with a focus on partnering with our internal and external customers to grow our business and achieve our company’s vision of a smoke-free future. 

Create, build, and sustain a critical information loop and business processes with relevant stakeholders, maintaining the overall communication flow between operations and commercialization teams to increase work performance and time utilization.  Additionally, required to proactively identify operational risks and opportunities to provide solutions for the same.  Liaising and collaborating with all commercial and supporting functions and external vendors/partners to ensure a smooth business environment with emphasis on optimal performance and consumer centricity.

YOUR DAY TO DAY

Reporting

• Complete data extraction and analytics for various reports in Qualtrics & ad hoc mystery shop programs

• Work with third parties to analyze and investigate costing/pricing, distribution, and system errors.

• Provide recommendations to eliminate any related revenue losses, review and escalate any unresolved system or shipping issues to ensure timely and efficient solutions are provided. 

Commercial Planning

• Coordination and execution of the National Trade Visit process

• Development and communication of National Quarterly Sales Awards

• Responsible for asset audit for controls monitoring

CX/CJ

• T&E Budget monitoring and management

• Project team coordination and task management

• Project-based assignments

• Updating FFWD experiment cards, results reporting, meeting participation, taking & action follow-up with stakeholders

• NSS callback support

Finance & Procurement

• Purchase order creation, payment process and reconciliation. Ad hoc sourcing and procurement of items and event tickets, etc; cost and quote coordination to comply with all procurement IC processes. 

• Process contracts through the CLM database and Adobe Sign. Ensure applicable contract members have acted on new contracts and renewals

• Process and tracking of SOX forms

• Price Plus Program creation, management (ie, adding and removing of stores, etc.), and communication to FSF

Payments

• Collect and review Regional Sales payment files for retail programs.

• Liaison between Finance and FSF-CP/DTE teams, ensuring timely payment to retailers nationally

• Identify discrepancies and seek approval for Trade Management exceptions via the Commercial Planning Team

Meeting/Event Planning

• Mange the planning requirements and execution of various internal Head Office Commercial departmental Town Halls, Monthly & Quarterly meetings, etc.

• Scout, research, and secure meeting locations, meals, accommodations, technical requirements, and related KPIs for events to ensure they meet and comply with procurement principles and practices

• SFP Monthly mingle presentation development, planning, and coordination

Commercial Customer Centricity

• Provide high-level administration and partnership to the Head Office Commercial teams.

• Ensure functional documentation is created, maintained, filed, and destroyed by corporate legal and record retention policies and practices. 

• Monitoring multiple mailboxes

• Provide cross-functional coverage to the Commercial Operations peer team as required

YOU ARE THE RIGHT PERSON FOR THIS JOB IF YOU HAVE

College/University diploma in a relevant field

5 years of experience

Excellent verbal and written communication skills

Bilingual preferred (English/French)

Strong business acumen

Proficiency in Microsoft Office applications

An eye for attention to detail

Ability to work effectively in a fast-paced environment

Analytical skills to sift through high volumes of data and information

Experience in planning and coordinating small-scale events

WHAT WE OFFER

We offer the opportunity to join an organization where you can grow in a wide range of business functions. You will have the chance to build your professional expertise, business understanding, and leadership capabilities in a collaborative, challenging environment where we will empower you to take risks, experiment, and explore. 

Our company fosters excellence in execution and is comprised of dedicated people all working together to continue to grow our status as industry leaders. We offer our employees a competitive salary, an attractive compensation package, including flexible work schedules (where applicable), health and wellness programs, and attractive benefits options. 

For this position, the salary starts at $84,920 to $95,380 plus a variable compensation based on performance. 

You will also be part of an inclusive, diverse culture where everyone’s contribution is respected. Collaborate with some of the world’s best people and feel like you belong.  

WHO WE ARE

Our parent company PMI is one of the world’s leading international tobacco companies. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of smoke-free products.

RBH is thrilled to announce that we have been officially certified as a Great Place to Work, a testament to our commitment to fostering a positive and inclusive workplace culture. Click on the following link to learn more about what RBH believes: https://www.rbhinc.ca/home/what-we-believe.

We welcome and encourage applicants to reach their full potential with us. We use artificial intelligence in the form of an algorithmic software in the application process to create efficiencies when sorting applicants and facilitating an effective screening process. Notwithstanding, the artificial intelligence software does not engage in autonomous candidate rejection and requires human intervention in screening relevant applications. If you are unable to apply for a position online or require any further accommodation during our recruitment process, please contact: AODA.RBH@rbhinc.ca.

FOLLOW US ON SOCIAL MEDIA:

RBH LinkedIn: https://www.linkedin.com/company/rothmans-benson-hedges-inc/
Facebook: https://www.facebook.com/RothmansBensonHedges/
X: https://twitter.com/RBHinc
RBH website: https://www.rbhinc.ca/

#RBH