Position Title:  Manager, Third-Party Broker Operations

Be a part of a revolutionary change! 

At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. 

With huge change, comes huge opportunity. So, if you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.  

This position sits with our Swedish Match affiliate.

The role of Manager, Third-Party Broker Operations will lead and manage third-party broker partnerships responsible for full retail visits focused on execution, ensuring brand standards, compliance, and commercial objectives are met. Manage outsourced call center operations focused on sales to ensure a seamless, omni-channel customer experience.

Your ‘day to day’:

• Strategic Oversight: Develop and implement strategies for broker network to ensure full retail coverage and execution excellence.
• Retail Visit Planning: Define visit frequency, coverage models, and route optimization for brokers to maximize store-level impact.
• Execution Standards: Ensure brokers deliver on merchandising, planogram compliance, promotional execution (POS and Pricing), and shelf availability.
• Performance Monitoring: Track broker KPIs such as visit completion, execution of visibility/in stock and price accuracy, compliance scoring, and business performance of these outlets.
• Training & Enablement: Work with cross-functional stakeholders to ensure clarity of programs and expectations for these channels. Design and deliver training programs for broker teams on product knowledge, retail standards, and customer engagement.
• Audit & Quality Control: Conduct periodic audits of broker activities and retail execution to maintain brand integrity.
• Budget & Contract Management: Collaborate closely with Procurement to design and manage broker contracts, negotiate favorable terms, and lead the RFP process to ensure partnership with the most qualified and cost-effective brokers.
• Manage outsourced call center operations for inbound/outbound support, ensuring alignment with retail execution objectives.
• Implement performance metrics and escalation protocols for customer service excellence.
• Partner with Commercial teams to align broker activities with promotional calendars and inventory planning.
• Partner with Procurement for contract management.

Who we’re looking for:

• Bachelor’s degree in Business, Marketing, or related field required. MBA preferred.
• 8+ years in retail operations, broker management, or call center leadership required.
• Proven experience in vendor management and contract negotiation required.
• Background in consumer goods or retail merchandising required.
• Strong analytical skills with ability to interpret performance data.
• Excellent communication and leadership skills.
• Experience managing large-scale third-party broker networks across multiple regions.
• Familiarity with retail execution technology platforms (e.g., CRM, route optimization tools).
• Exposure to omni-channel customer engagement strategies.
• Ability to travel up to 30–40% of the time for broker audits, retail visits, and vendor meetings.
• Legally authorized to work in the U.S.

Annual Base Salary Range:

Annual Base Salary Range: $127,500-$170,000

PMI is an Equal Opportunity Employer. 

PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.  

PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI’s affiliates first entered the U.S. market following the company’s acquisition of Swedish Match in late 2022. Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match – a leader in oral nicotine delivery – creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI’s IQOS electronically heated tobacco devices and Swedish Match’s General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit www.pmi.com/us and www.pmiscience.com.

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