Position Title:  Supervisor Key Accounts

At PMI, we’ve chosen to do something incredible. We’re transforming our business and building our future on smoke-free products that have the power to improve the lives of a billion smokers worldwide. With bold change comes exciting opportunity. Wherever you join us, you’ll enjoy the freedom to contribute, develop, and grow your career in many different directions.

As part of this transformation journey, we’re looking for a Key Account Supervisor to join our Commercial team in Taiwan.

This role provides a strong platform to build your key account management career. You will support account execution, strengthen customer partnerships, and drive commercial performance across assigned key accounts. This is a hands-on role with strong exposure to account planning, trade activation, and cross-functional collaboration.

Your Day to Day:

Key Account Execution & Support

• Support the development and execution of key account plans in line with business objectives and overall PMI direction.
• Execute agreed plans through trade activation, sales cycles, brand initiatives, and trade programs.
• Support initiatives to improve visibility, availability, pricing execution, and in-store quality across assigned accounts.

Sales Performance & KPI Tracking

• Support monthly sales forecasting and tracking for assigned key accounts by account, brand, and SKU.
• Monitor performance against key KPIs such as IMS, off-take, Share of Market, and trade effectiveness.
• Assist in analyzing performance gaps and proposing improvement actions.
• Ensure accurate and timely sales and performance reporting.

Trade Development & Customer Interaction

• Build and maintain effective working relationships with key account customers through regular engagement and follow-up.
• Support identification of growth opportunities within existing accounts and assist in execution plans.
• Help ensure stock availability, pricing compliance, and effective merchandising execution.
• Assist in implementing trade programs and customer initiatives to support portfolio growth.

Business Planning & Governance

• Contribute to key account planning and review processes.
• Support preparation and administration of customer agreements, ensuring compliance with approved plans and policies.
• Assist in monitoring account performance and implementing corrective actions where needed.
• Support preparation of commercial operating plans and internal submissions as required.

Market Analysis & Reporting

• Collect market and customer insights through daily interactions with key accounts and field teams.
• Share relevant market updates with Commercial Management and Field Sales teams.
• Maintain accurate key account data in internal systems.
• Support preparation of regular performance reviews and reports.

Brand & Portfolio Support

• Support management of PMI’s brand portfolio within assigned accounts, focusing on availability, pricing discipline, and execution quality.
• Assist in coordinating new brand and product launches with key accounts.
• Support preparation of materials for customer negotiations and brand initiatives.

Project & Stakeholder Coordination

• Support key account–related projects and initiatives.
• Coordinate with internal teams (Marketing, Supply Chain, Finance, Trade Marketing, Field Sales) to support smooth execution.
• Track project progress and support delivery against agreed timelines.

Who We’re Looking For:

• Bachelor’s degree required.
• 4+ years of sales or commercial experience, ideally within FMCG or multinational environments; exposure to key account management or CVS customers is an advantage.
• Solid communication and coordination skills with basic negotiation exposure.
• Analytical mindset with the ability to work with sales data and reports.
• Field Sales or trade execution experience is a strong plus.
• Proactive, detail-oriented, and eager to learn and grow in a commercial career.
• Fluent in English and Chinese.

Why Join Us?

• Be part of PMI’s bold journey toward a smoke-free future.
• Gain hands-on exposure to key account management and commercial strategy.
• Learn from experienced commercial leaders in a structured, supportive environment.
• Build a strong foundation for long-term career growth in sales and commercial roles.
• Work in a dynamic, performance-driven culture with regional and global exposure.