Position Title:  Manager Omnichannel Delivery

Manager Omnichannel Delivery

Location: Mexico City

Who we’re looking for:

We are seeking a highly skilled Manager Omnichannel Delivery to ensure that all strategies and projects developed by the Regional Hub are successfully planned, delivered, and optimized through omnichannel methods! The goal is to deliver continuous, consistent improvement in consumer outcomes and commercial performance.

Key Responsibilities:

• Global to Market Planning & Feasibility Assessment: Lead the planning and feasibility assessment of deploying products and programs in alignment with global counterparts and regional commercialization planning
• Campaign/Program/Product Management: Establish and implement management processes to ensure speed to market and operational performance
• Collaborator Management: Lead various partners from the OC (Central Team), Region Team, Global Deployment Planning, IT, and Marketing Ops
• Quality Assurance: Monitor campaign/program intake and product launch processes to ensure quality briefs and timely delivery
• Performance Review: Steer reporting initiatives for performance review, findings, and insights on key campaigns and product launches
• Continuous Improvement: Drive continuous improvement across the entire orchestration/delivery process and tools
• Collaboration: Coordinate and initiate collaboration with SMEs, markets, and OC to address delivery progress and resolve blockers
• Capacity Management: Build and maintain the Hub capacity model to ensure the team is appropriately sized to deliver the expected commercial calendar

Background:

• Robust experience in digital marketing campaigns including Paid/Owned/Earned Media, SEO, eCRM, social media, and eCommerce, and their integration with offline touchpoints (retail footprint, call centers, etc.) to deliver multichannel consumer experiences
• Experience in measuring program/campaign effectiveness using data-driven metrics
• Extensive experience working with Agile & Lean practices
• Excellent interpersonal and stakeholder management skills

Key Competencies & Skills:

• Strong knowledge in managing multi-channel and multi-market marketing operations
• Detailed-oriented with proven organizational and project management skills
• Strong communication and presentation skills with excellent English verbal and written communication
• In-depth knowledge of escalation procedures, incident management, problem-solving, and other disciplines related to service delivery
• Expertise in people management and leadership

What do we offer:

Our success depends on our dedicated employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We’ll empower you to try new things, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: to deliver a smoke-free future.
• Enjoy benefits that support work-life balance, such as health insurance plans for your family, birthing parent leave, flex days, personal days, and hybrid workspaces.

To join our growing team….

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.