Position Title:  Business Design Lead, Digital CRM

Be a part of a revolutionary change! 

At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. 

With huge change, comes huge opportunity. So, if you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.  

Our beautiful HQ in Stamford, CT is just steps away from the Stamford Metro-North Train Station and easily accessible from NYC.

Your ‘day to day’:

• Contribute to shaping the CRM product vision in alignment with the broader Omnichannel CX and Digital Solutions strategy.
• Maintain a clear understanding of how CRM capabilities support customer engagement, personalization, and business growth.
• Gather and synthesize customer feedback, usage data, and market trends to identify evolving needs and opportunities.
• Represent the voice of the customer and internal stakeholders in CRM-related discussions and planning.
• Independently manage and refine the CRM product backlog, ensuring clarity, prioritization, and alignment with strategic goals.
• Collaborate with the Group Product Owner to validate priorities and secure alignment across teams.
• Engage with stakeholders across CX, Marketing, Sales, and IT to collect business requirements.
• Translate these into actionable user stories, functional specs, and acceptance criteria for development teams.
• Coordinate CRM release activities, including scheduling, stakeholder communication, and post-release validation.
• Conduct post-release reviews to capture lessons learned and inform future iterations.
• Monitor CRM performance and user feedback to identify areas for enhancement.
• Collaborate with cross-functional teams to ensure CRM solutions are scalable, user-friendly, and aligned with business needs.

Who we’re looking for:

• Legally authorized to work in the U.S.
• 3+ years of relevant experience in translating complex business problems in functional designs
• High effectiveness working in cross-functional teams
• Proven experience in overseeing all elements of the product development lifecycle

What’s “nice to have”:

• Lean/Agile Leadership
• Lean/Agile Ways of Working
• Product Discovery & Design
• Cost & Value Management
• Uncertainty Management
• Stakeholder Management
• Impact Analysis
• Testing skills both manual and automated
• Process Optimization
• Communication & Training
• Problem Solvin

Annual Base Salary Range: $99,000 - $132,000

What we offer  

• We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!  
• We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace. 
• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: To improve the lives of millions of smokers.

PMI is an Equal Opportunity Employer. 

PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.  

PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI’s affiliates first entered the U.S. market following the company’s acquisition of Swedish Match in late 2022. Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match – a leader in oral nicotine delivery – creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI’s IQOS electronically heated tobacco devices and Swedish Match’s General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit www.pmi.com/us and www.pmiscience.com.