Position Title:  Manager Strategic Key Account Partnership

Manager Key Account Partnership

Location: Sofia, Bulgaria
Working Pattern: Hybrid (2-3 days per week onsite)
At PMI, we've transformed our business and are building our future on one clear purpose: to deliver a smoke-free future. Wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward.
As a Manager Key Account Partnership, you will play a critical role in developing and executing strategies that drive sustainable growth across our partner ecosystem, leading key business relationships and account operations.
Impact You'll Own
•    Drive B2B operational strategies to support commercial and profit objectives.
•    Manage end-to-end relationships with key accounts and channel partners.
•    Grow, protect, and diversify customer relationships to maximize opportunities.
•    Ensure high-quality customer service and effective issue resolution.
•    Deliver sales, retention, and growth targets through account planning.
•    Lead and develop a team aligned with business priorities.
What You'll Do
•    Develop sales and account management plans for strategic partners.
•    Identify cross-selling and up-selling opportunities across accounts.
•    Build strong relationships with internal and external stakeholders.
•    Monitor retention, competitive activity, and market trends.
•    Negotiate commercial agreements to achieve mutual objectives.
•    Oversee operational plans that contribute to organizational targets.
•    Lead a team managing day-to-day interactions with key accounts.
•    Implement process improvements to optimize team performance.
•    Analyze account data to identify risks and opportunities.
Skills and Capabilities
•    Critical thinking.
•    PMI category and portfolio knowledge.
•    Influence.
•    Stakeholder engagement.
•    Budgeting and ROI management.
•    Market research and analysis.
•    Sales forecasting and planning.
•    Account planning.
•    Strategic planning.
•    Key account management.
What We're Looking For
•    Experience in account management, key account leadership, or B2B sales.
•    Strong understanding of customer retention and account growth.
•    Proven experience leading teams in a performance-driven environment.
•    Strong negotiation, communication, and stakeholder management skills.
•    Ability to develop practical, data-driven solutions.
•    Experience managing stakeholders across functions and partners.
•    Demonstrated ability to drive operational excellence.
Rewards and Benefits
•    Employee Assistance Program.
•    Additional health and life insurance.
•    Multisport card.
•    Wellbeing program.
•    Flexible way of working.
•    Parental Leave Program.
•    Recognition program.
•    Udemy and Rosetta Stone access.
•    Meal vouchers.
Application Process
•    Application review.
•    Initial conversation with Talent Acquisition.
•    Marketing case study or skills assessment.
•    Final interviews and hiring decision.
Equal Opportunities Statement
We believe diverse perspectives make us stronger. As an equal opportunity employer, we're committed to a workplace where everyone feels welcomed, respected, and empowered to reach their full potential. We provide reasonable accommodations for an accessible recruitment process - let us know if you need support.