Position Title:  Manager Consumer Experience

BE A PART OF A REVOLUTIONARY CHANGE

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Sales and Marketing at PMI feels like building a new business – but with the accumulated expertise of a global brand behind you. Bring us your curiosity and capacity to engage people and you can be part of the digital, onmi-channel team that’s driving our huge commercial transformation.

If you’re a forecaster and forward-thinker, you can make a huge impact, creating sales strategies across all markets. But, here, your innovation will do more than just improving sales. You’re not persuading someone to savings account or try a new drinks brand. You’re potentially changing the lives of a billion smokers by helping them switch to a better alternative to smoking.

TERMS OF EMPLOYMENT

• Contract Type: Permanent
• Work location: Philip Morris Korea, 10, Gukjegeumyung-ro, Yeongdeungpo-gu, Seoul, Korea / Philip Morris Korea, 67, Sanmakgongdannam 12-gil, Yangsan-si, Gyeongsangnam-do

ACCOUNTABILITIES

• Lead creative product development from concept to launch, ensuring solutions are customer-centric and aligned with strategic business objectives.
• In line with agreed OB targets, budget and strategy, identify the key channels and stakeholders required to develop and test offers in MVP state. Organize programs and sub-activities in accordance with the mission and long/short-term goals of the organization.
• Work with PMO (Project Management Officer) to establish project team(s) to ideate and conceptualize MVP offers based on Adult Consumer research and insights. 
• Co-ordinate the due diligence requirements and executional feasibility with key Head of Function's within the business to understand the overall impact of scalability, on business results. 
• Implement and manage changes and interventions with supporting stakeholders to ensure project goals are achieved. 
• Analyze program risks and meet with stakeholders to make communication easy and transparent regarding project issues and decisions by sponsor/management
• Produce accurate and timely reporting of program status throughout its life cycle (KPIs, ROI, impact…).
• Liaise with the commercial, corporate and controls team to increase awareness of programs.
• Gather feedback and presenting insights.
• Report on program performance to executive team, including proposals to improve KPI's and Consumer Experience across different stages of the Consumer Journey.
• Develop roadmap, operating plan and budget for scalability, including the necessary requirements from a business process, systems and controls perspective, to expand Consumer Experience within multiple touchpoints (omni-channel)
• Continuously monitor program performance and identify areas for improvement, to optimize offer, process and consumer experience across the relevant components of the Consumer Journey.
• Manage relevant budgets, ensuring compliance with PMI timing, guidelines, principles and practices.
• Ensure adherence to all PMI policies, principles and practices.

WHO WE’RE LOOKING FOR

• Bachelor’s degree from University or above
• Minimum 10 years’ experience of which at least 3 should be in a People Manager or Project Manager role
• Good command of written and spoken English
• Strong competency in Communication, influencing and people management and advanced analytics & planning.
• Knowledge of regulatory requirements preferred
• PC literacy with Microsoft office software (Word, Excel, PowerPoint, Outlook) preferred

SPECIAL CONSIDERATIONS

We encourage application from veterans eligible for employment support under the Act on Preferential Treatment or persons with disabilities under the Employment Promotion and Vocational Rehabilitation Act.

WHAT WE OFFER

Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Be able to work in flexible work schedule (half-day Fridays), and receive competitive compensation & benefits including Group life and accident insurance, Welfare card etc.

HOW TO APPLY

• Go PMI career site, "www.pmi.com/careers" and set ‘South Korea’ and search for the job
• Click ‘Apply Now’ button and ‘Upload a File’ for new applicants
• Upload your English Resume either in Word or PDF format (merge your files into one file named as your English name, i.e., CV Gildong Hong)
• Fill in basic information such as employment and education
• Create password and submit application