Position Title:  CRM Performance & Analytics Executive

BE A PART OF A REVOLUTIONARY CHANGE

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Digital at PMI is dynamic, diverse and disruptive. Join us and you can bring new ideas to life in a truly global function at the creative core of our business.

The smoke-free revolution means we’re rebuilding everything from the ground up. You’ll feel like you’re working in a start-up here – with the freedom to shape and define the future of digital, but with the support and scope of a vast global business. It’s challenging, fast-paced and highly collaborative – if you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career.

TERMS OF EMPLOYMENT

• Contract Type: Permanent
• Work location: Philip Morris Korea, 10, Gukjegeumyung-ro, Yeongdeungpo-gu, Seoul, Korea

YOUR ‘DAY TO DAY’

We are looking for a CRM Performance & Analytics Specialist to join our growing team. In this role, you will be responsible for analyzing consumer data, optimizing strategies and providing data-driven insights to enhance consumer acquisition, retention.
As our company plans to integrate AI-driven analytics, we seek a proactive, passionate individual who thrives in a fast-paced, data-centric environment and is eager to drive innovation through analytics and automation.

1. CRM Performance Analysis & Optimization

• Transform raw consumer data into structured information to derive tracking reports, analyze performances and translate into actionable business insights and recommendations in collaboration with stakeholders
• Define and monitor key CRM metrics (e.g., conversion rate, churn rate, acquisition KPI retention KPI).
• Lead and develop/maintain dashboard projects/reports to visualize performance and business impact.
• Create clear and structured deliverables to clearly communicate meaningful insights to non-technical audience.

2. Consumer Segmentation & Predictive Analytics

• Use advanced data analysis techniques to segment consumers and tailor marketing efforts.
• Implement AI & machine learning models for predictive analytics (e.g., churn prediction, personalized recommendations).
• Collaborate cross functionally especially with consumer experience teams, other digital teams to optimize lead nurturing, tailored strategies based on data insights.

3. Database management

• Closely working with IT team to ensure IT team to develop and implement data managing rules in the system
• Monitor consumer data to make sure its quality and up-to-date status, reflecting on-going updates from changes in business 
• Find current missing area & paint points in consumer DB management and provide improvement directions, collaborating with IT, M&D & consumer experience teams.

4.  AI-Driven Analytics & Automation (Future Integration)

• Support the adoption of AI and automation in CRM processes or analytics (e.g., chatbots, recommendation engines).
• Explore and implement AI-based analytics tools to improve customer insights and decision-making.

WHO WE’RE LOOKING FOR

• Bachelor's in Data Analytics, Statistics, Business Intelligence, or related fields or a comparable discipline is required with prior experience in data analysis
• Minimum 5+ years of experience in advanced analytics and AI machine learning related field
• Business level English is mandatory both verbal & written communication
• Proficiency in SQL, Python, or R for data manipulation and analysis
• Experience with data visualization tools such as Power BI, Tableau, etc.
• Knowledge of predictive analytics, machine learning (optional but a plus)
• Experience with CRM platforms such as Salesforce
• Highly proactive with a passion for leveraging data to solve business problems
• Strong problem-solving skills and ability to work cross-functionally with marketing, sales, and IT teams.
• Ability to communicate complex data insights in a clear and actionable manner.

SPECIAL CONSIDERATIONS

We encourage application from veterans eligible for employment support under the Act on Preferential Treatment or persons with disabilities under the Employment Promotion and Vocational Rehabilitation Act.

WHAT WE OFFER

Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Be able to work in flexible work schedule (half-day Fridays), and receive competitive compensation & benefits including Group life and accident insurance, Welfare card etc.

HOW TO APPLY

• Go PMI career site, "www.pmi.com/careers" and set ‘South Korea’ and search for the job
• Click ‘Apply Now’ button and ‘Upload a File’ for new applicants
• Upload your English Resume either in Word or PDF format (merge your files into one file named as your English name, i.e., CV Gildong Hong)
• Fill in basic information such as employment and education
• Create password and submit application

At PMI, we are committed to equal employment opportunity and inclusion and workplace diversity. Our focus is on creating an environment where our employees from across the globe can be their true selves at work, contribute their best, support each other, and drive the innovation and consumer-centricity needed to help us to achieve our vision of a smoke-free future
That means a work environment where personal situations are understood, differences are valued, and everyone is treated with fairness and respect. We are promoting an environment where every voice is heard and valued, regardless of gender identity, age, race, nationality, ethnicity, sexual orientation, religion, disability, or any other characteristic that makes them visible or invisible.