Position Title:  LÍDER SERVIÇOS DE IT

Be a part of a revolutionary change - find your future in our future

At PMI, we’ve chosen to do something incredible. We’re transforming our business and building our future with one clear purpose – to deliver a smoke-free future. We're disrupting our company from the inside out. Our transformation is redefining every area of our business. From where and how we make and sell our products—to how we engage our consumers and society.

To support this vision, PMI is evolving into a science and technology-based, consumer-facing, multi-category company—and Information Technology (IT) is a vital partner in helping to lead the way. As we accelerate PMI's vision, we get to dream big too.

With unique and transformative IT projects matching all levels of skill and ambition, we've taken on the spirit of a start-up, with the freedom to craft and define our digital future, but with the support and scope of a vast global business.

YOUR DAY TO DAY

• Use ITIL framework to streamline processes
• Act as the escalation point, collaborating with vendors and internal teams to resolve incidents promptly and to conduct root cause analysis for problem management 
• Develop and implement service strategies to enhance operational efficiency 
• Renew and manage budget for services to ensure cost-efficient service delivery
• Monitor and maintain service levels to meet customer expectations, tracking and analyzing SLAs and KPIs to ensure alignment with ITPF standards 
• Read Gartner report on GenAI and emerging technologies in service management

WHO WE’RE LOOKING FOR

• A customer-centric IT professional with a strong sense of ownership and accountability for end-to-end service delivery.
• 5+ years of experience in IT, including at least 3 years in Service Management primarily handling operational services.
• English is mandatory and Spanish is a plus as you will work with multicultural teams, stakeholders and vendors. 
• Familiarity with ITIL, Agile and IT Risk & Controls. 
• Strong analytical and problem-solving skills, with a focus on operational excellence and continuous improvement.
• Ability to collaborate effectively across technical teams, business stakeholders, and external partners.
• Experience with service performance monitoring, budgeting, and financial control.
• Excellent communication skills, able to clearly articulate complex technical topics to non-technical audiences.
• Comfortable working in dynamic, complex, and cross-functional environments.

Ultimately, personality means more to us than skills. If you have the passion and mindset, we’d urge you to apply: we will help you develop the skills.

WHY SHOULD YOU JOIN US?

At PMI IT, we believe success to be fuelled by our employees, depended on them coming to work every single day with a sense of purpose and an appetite for challenge. We are a people first organisation committed to empowering you to take risks, grow and explore. Here’s what sets us apart:

• We’re redefining the big picture of well-being and personal development. We seek the best professionals but recognize them as parents, caregivers, family, and community members. We look after each other and care for our people, so wherever you join us around the world, we’re committed to providing the type of benefits only a company like PMI can offer
• Being the fastest learning IT organization in the world is core to our culture, so we invest significantly in developing our people. From mentoring to technical certifications, stretch roles, soft skills development, and executive education, we help our people develop the skills they need to do their best work and create their own unique impact.
• At PMI IT, we believe diversity and inclusiveness are essential to every industry. We’re proud that our culture is built upon strong corporate values, a foundation of respect and belonging, and a commitment to diversity and inclusion that welcomes a variety of skill sets, backgrounds, and experiences.
• We see digital technology as disruptive, and possibilities as endless. Our teams work with innovative technologies such as Cloud, APIs, IoT and AI, supported by management practices and principles such as Agile, Design Thinking, and Product Management.
  
  

Every single IT member is part of our transformation journey. Join us and pursue your ambitions – our staggering size and scale provides endless opportunities to progress. If our culture and mindset resonate with you, we look forward to receiving your application and getting to know you.

Together, let’s deliver a smoke free future.