Position Title:  Consumer Experience Intern

Consumer Experience Intern

Be a part of a revolutionary change

Times are changing at PMI. We’ve chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

This transformation will revolutionize every area of our business. The products we sell. Where we sell them. How they’re manufactured and delivered. The way we talk to our customers and engage with society.

It’s the perfect place to start your career. As you take your first steps, you’ll have the backing of a multinational business combined with the freedom of a start-up. You’ll bring a positive mindset and fresh perspective to projects that can make a huge difference to so many.
 

About IMPACT - Italy Internship Program

Join PMI and be a part of an exciting revolution. This program allows you to kickstart your career and offers the opportunity to learn from industry experts. You’ll work in a fast-paced environment, with a great chance to gain practical experience and participate in an engaging learning path.

Help us reshape our business and make a meaningful impact on various projects.

Roles & Objectives

As an Intern you will be part of our SFP Department for Philip Morris Italia and will be reporting to Consumer Experience Supervisor. The position will be based in Roma.

In your role, you will join the Consumer Experience team supporting in managing project management and analytical activities that contribute to enhancing consumer journeys and program effectiveness, in line with PMI’s consumer‑centric transformation.

Reporting directly to the Consumer Experience Supervisor, you will support cross‑functional initiatives, data analysis and process documentation, gaining hands‑on exposure to how insights and collaboration drive business decisions in a fast‑paced, inclusive environment.

Specific responsibilities

• Support analysis and monitoring of Consumer Experience programs, multi-category initiatives and generate useful insights to inform top management decisions
• Contribute to the preparation of reports, presentations and internal documentation
• Contribute to design and implement program
• Assist in documenting processes and supporting continuous improvement initiatives
• Collaborate with internal stakeholders in line with PMI DNA and ways of working

Who we are looking for

• A student or recent graduate - preferably in Management, Business Administration or Economics or related fields - with strong analytical and organizational skills
• Interest in consumer experience, marketing or data‑driven decision making
• Good knowledge of Office package (especially Power Point and Excel)
• Fluent in English and Italian
• Curious about the understanding of consumer behaviors
• Proactive, curious mindset with a strong willingness to learn
• Entrepreneurial mindset

What we offer  

Type of contract: Internship of 6 months length, full time

Work location: Roma

Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: 

• Seize the freedom to shape your future and ours. We’ll empower you to take risks, experiment and explore. 
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.  
• Pursue your ambitions and develop your skills with a global business –our staggering size and scale provides endless opportunities to progress. 
• Take pride in delivering our promise to society: to deliver a smoke-free future. 

PMI is an Equal Opportunity Employer.