Position Title:  CRM Intern

CRM Intern

Be a part of a revolutionary change

Times are changing at PMI. We’ve chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

This transformation will revolutionize every area of our business. The products we sell. Where we sell them. How they’re manufactured and delivered. The way we talk to our customers and engage with society.

It’s the perfect place to start your career. As you take your first steps, you’ll have the backing of a multinational business combined with the freedom of a start-up. You’ll bring a positive mindset and fresh perspective to projects that can make a huge difference to so many.
 

About IMPACT - Italy Internship Program

Join PMI and be a part of an exciting revolution. This program allows you to kickstart your career and offers the opportunity to learn from industry experts. You’ll work in a fast-paced environment, with a great chance to gain practical experience and participate in an engaging learning path.

Help us reshape our business and make a meaningful impact on various projects.

Roles & Objectives

As an Intern you will be part of our Digital/CRM Department for Philip Morris Italia and will be reporting to CRM Solutions Supervisor. The position will be based in Roma.

In your role you will support the design and definition of CRM platform solutions to realize best engagement and value for our customers

You will engage stakeholders to understand current and future business requirements and their impact on our business by improving understanding of all Consumer Journey phases.

Specific Responsibilities:

• Support the Product Owner in planning CRM Platform developments through Sprints managed in collaboration with IT and other departments. Collect detailed requirements and support testing activities.
• Build documentation and reporting for platform enhancements to set up an agreed flow of tasks and accountabilities for all stakeholders
• Be part of cross functional projects aimed at increasing integration of CRM with new channels and platforms and provide value to the customer
• Monitor results of CRM Platform projects, providing insights. Contribute to the presentation of main features, objectives, and goals for every activity.
• Run ad hoc analysis, report and dashboard to monitor and to track business activities CRM related
• Adhere to relevant policies, procedures and standards to achieve quality and compliance of solution and services

Who we’re looking for:

• Degree in Digital Marketing, Management engineering, Marketing, Economics, Statistics or related fields
• Fluent in English and Italian
• Good knowledge of Office suite
• Passion for new technologies, UX and communication on online and offline channels
• Interest in digital marketing automation tools

• Excellent written communication skills
• Good analytical skills and critical thinking
• Proactive attitude

• Ability to work alone, in team and to engage with multi-functional stakeholders

What we offer  

Type of contract: Internship of 6 months length, full time

Work location: Roma

Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: 

• Seize the freedom to shape your future and ours. We’ll empower you to take risks, experiment and explore. 
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.  
• Pursue your ambitions and develop your skills with a global business –our staggering size and scale provides endless opportunities to progress. 
• Take pride in delivering our promise to society: to deliver a smoke-free future. 

PMI is an Equal Opportunity Employer.