Position Title:  Manager Service Delivery

Manager Service Delivery Kazakhstan (B2B and B2C)

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Purpose of the role:

We are looking for Manager Service Delivery to join our operations Customer Service team in KZ & CAS. In this role you will lead 3 streams in order to sustain operational business: Distribution, Warehouse and Digital labeling, optimize performance and develop functional capabilities to support commercial agenda. Lead transformational agenda in terms of Clusterization of local market and E2E Digitalization. Execute warehouse network footprint optimization.

Your day-to-day:

• Organize and Manage Supply Planning Department work to achieve KZ&CAS luster markets objectives.
• Organize and coordinate the sequence of execution warehouse operations and coordinate the work of the external warehouses, according to the shipment plans, receipt of finish goods products at the market.
• Lead cross-functional interaction of Data labeling deployment and processing, support roll-out for all Markets, share expertise and knowledge with Commercial.
• Lead cost to serve initiatives on the permanent base, optimize processes, review current set up and propose automation or elimination of non-value-added activities.
• Budget management & Reporting
• Collaborate with various internal departments of the Company and Distributor to ensure effectiveness and efficiency of sales and supply planning activities through proper co-ordination, communication and information exchange for Markets.
• Lead or contribute to global / local initiatives to achieve PMI market, Operations or Supply Chain strategies. 
• Ensure full compliance with local legislation and company policies and procedures.
• Drive and coordinate key strategic projects in collaboration with internal and external business partners
• Participating in or leading global/local initiatives to implement PMI strategies. Managing the division's budget.
• Manage, motivate, monitor, evaluate and develop the Service Delivery team to ensure a high level of efficiency in the individual and teamwork of employees.

Who we're looking for:

• Higher education in business administration, supply chain management, or related fields.
• Minimum, of 5 years of experience in a similar leadership position in supply chain management (experience in FMCG, distribution companies, including those with products requiring digital labeling, is an advantage).
• Project management skills and experience.
• Knowledge of financial principles.
• People management skills.
• English proficiency – upper intermediate or higher.
• Advanced knowledge of Microsoft Office (Excel/PowerPoint), Power BI.

What we offer:

• An opportunity to pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress;
• An opportunity to build an international career and for cross-functional moves.
• Extended social package: life insurance, insurance from critical illnesses, additional payment for preschool development of children, participation in the Employee Assistance Program (financial, psychological and legal consultations) for employees and family members, and much more.
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Philip Morris Kazakhstan is the holder of Top Employer Kazakhstan & Global award for 9 consecutive years as well as the only Equal Pay certificate holder in Kazakhstan, which proves our commitment to the highest working standards.