Position Title: Supervisor Consumer Engagement
Mexico City, Mexico State, MX, 11529
Consumer Engagement Supervisor
Be a part of a revolutionary change
At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
Sales at PMI feels like building a new business – but with the accumulated expertise of a global brand behind you. Bring us your curiosity and capacity to engage people and you can be part of the digital, onmi-channel team that’s driving our huge commercial transformation.
If you’re a forecaster and forward-thinker, you can make a huge impact, creating sales strategies across all markets. But, here, your innovation will do more than just improving sales.
Your ‘day to day’:
Identify, negotiate, develop and capitalize optimal LAMPs for smoke free products conversion strategies, influencing current legal age nicotine consumers to responsably connect qith our brands in different occasions & environments
Recruit, train and lead a team of IQOS Coaches, specifically:
- Detect and propose potential IQOS Coaches during castings and field operations
- Provide effective training, guidance, and support to activations team members
- Ensure company’s strategy and guidelines are correctly understood and executed by all members of activations teams
- Motivate team members, provide regular and constructive quantitative/qualitative feedback and encourage them to increase the quality of their conversions, in the aim of providing the consumers with the best experience with IQOS & ZYN.
Identify opportunities to improve smoke free products experience, conveying a responsible and credible message driven by a consumer-oriented approach
Support consumer journey (activities may include: demonstration, soft lending, follow-up, tester kit pick-up, support during purchasing) and minimize adoption barriers leveraging on other smoke free products channeles, initiatives, services and programs.
Strategic planning that provide optimal conditions for coaches activations & events (outlet, day, hour, staff engagement, etc). Visit at least 60% of activations and brillant execution of staff incentives.
Lead key agreed initiatives that will shape the future of the channel, amplifying business oportunities and brands reach
Who we’re looking for:
• FMCG consumer centric industries with exposure to multi‑brand and multi‑channel environments.
• 2-3 years of experience in On Trade, Sales, Trade Marketing or B2C business. Experienced in commercialization and distribution channels. Experience in brand development through merchandising & events. Capable to elaborate and analyze business performance reviews, detecting strenghts, opportunities & trends.
• Project Management Skills
• English Proficient
What we offer:
Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
- Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
- Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
- Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
- Take pride in delivering our promise to society: to deliver a smoke-free future.
