IQOS Store Manager – Shape the Future With Us

Location: Store-based (Mexico City)

At PMI, we’re transforming our business—and the retail experience is at the heart of that journey. Our IQOS Boutiques are more than stores: they are immersive spaces where adult consumers discover better alternatives, and where our teams bring to life a vision of a smoke‑free future.

We’re looking for a Store Manager who thrives in passionate environments, leads with empathy, and delivers exceptional experiences that leave a mark. If you’re energized by people, passionate about elevating retail, and ready to influence change, this role is for you.

Why This Role Matters

As a Store Manager, you create the environment where our transformation becomes real.
Your leadership inspires teams, your operational excellence ensures flawless execution, and your consumer‑centric mindset shapes the moments that define our brand.
You’re not just running a store—you’re building trust, relationships, and experiences that move us forward.

What You Will Do

Lead With Purpose

• Empower a high‑performing, diverse team through coaching, inspiration, and continuous development.
• Foster a culture grounded in empathy, respect, and genuine care—for both consumers and colleagues.
• Communicate with clarity and heart, helping your team embrace our vision and exceed expectations.

Create Exceptional Consumer Experiences

• Ensure every boutique visit is meaningful, educational, and memorable.
• Build real connections with consumers, understanding their needs and guiding them through our smoke‑free offering.
• Elevate the end‑to‑end experience through clienteling, personalized attention, and consistent service excellence.

Drive Operational Excellence

• Lead daily operations with rigor, agility, and a solutions‑driven mindset.
• Guarantee perfect execution of visual campaigns, launches, activations, and in‑store communication.
• Manage indicators, inventory accuracy, system updates, cash processes, compliance protocols, and store readiness with unwavering discipline.

Grow the Business With Confidence

• Make data‑informed decisions that drive conversion, NPS, sales, and guided trials.
• Understand trends, anticipate needs, and bring forward new ideas to improve performance.
• Build strong partnerships with shopping malls, vendors, agencies, and internal teams.

Who You Are

A people‑first leader with strong business instincts, capable of balancing strategy with hands‑on execution.
You enjoy inspiring others, solving challenges, and bringing out the best in your team.
You’re resilient, curious, and motivated by contributing to something bigger than yourself.