Position Title:  Digital Platforms & Operations Specialist (Mandarin Speaker)

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Join Our Team as a Digital Platforms & Operations Specialist!

Are you passionate about digital solutions and eager to drive business growth through innovative technology? If so, we have the perfect opportunity for you!

About Us:
 

At PMI, we are committed to excellence and innovation. Our team collaborates across borders to support digital platforms and operations, ensuring seamless functionality and ongoing maintenance of digital solutions. We pride ourselves on our culture of openness and respect, making PMI a fantastic place to work.

What You'll Do:

1. Digital Solutions Setup:

• Actively explore and implement tailored digital solutions to meet market operation needs.
• Hold meetings to guide internal digital deployment activities.

2. Testing & Updates:

• Conduct user acceptance tests (UATs) and user validation tests (UVTs) across various environments (PC, mobile, tablet) for both B2B and B2C platforms.
• Manage front-end and back-end web/e-commerce updates (banners, promotions, etc.).

3. Content Management:

• Upload branded and brand-agnostic content and training materials.
• Collaborate with Global Capability and Digital teams to source appropriate content and training materials.

4. System Maintenance & Support:

• Provide rapid response to resolve system breakdowns and follow up on tickets on behalf of end-users.
• Serve as the gateway between end-users and development teams.

5. Reporting & Analysis:

• Maintain the B2B digital platform and provide structured reporting and analysis of data from digital tools.
• Engage with third-party agencies and relevant end-user/product owning teams.

6. Administrative Tasks:

• Create, update, and modify templates, audiences, tasks, surveys, quizzes, lead forms, and register users on Salesforce/Digital Platforms.
• Prepare, report, and follow up on NPS surveys.
• Reconcile trade program incentives and payments, and provide administrative support for e-ordering.

7. Documentation:

• Update and create internal documentation, process flows, handbooks for digital tools, processes, and PBI report guides.

What You Need to Have:

• Bachelor's degree in a related field.
• At least 1 year of experience with a good understanding of business and digital systems/tools.
• Fluency in English and Mandarin, both written and spoken; basic conversational skills in Cantonese are a plus.
• Knowledge of Salesforce, SQL, JIRA, Confluence, HTML, and web content publishing is an advantage.
• High digital savviness and curiosity towards digital platforms.
• Ability to manage multiple projects in a multicultural environment with strong communication and collaborative skills.
• Strong entrepreneurship mindset and analytical thinking.

Work Schedule and Location:

• Generally, Mondays to Fridays, 8:30 AM – 5:30 PM, on a hybrid work arrangement.
• Based in 8 Rockwell, Makati Head Office.

What we offer

Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.

• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.

• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.

• Take pride in delivering our promise to society: to deliver a smoke-free future

• Additionally, our competitive Compensation & Benefits package includes:

• Guaranteed 14th Month Pay: Enjoy an extra month of salary every year.
• Comprehensive HMO Coverage: Health insurance for you and your qualified dependents.
• Annual Medical Reimbursement: Receive up to PhP 10,000 for medical expenses.
• Retirement Plan: Secure your future with our robust retirement plan.
• Leave Conversion: Convert unused leaves into additional cash benefits.

Philip Morris International is certified globally by both the Top Employer Institute and the Equal Salary Foundation.