Position Title:  Senior Service Delivery Executive (Logistics & Distribution)

One clear purpose - to deliver a smoke-free future.

Times are changing at PMI. We’ve chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business by building a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Introducing smoke-free products shifts the focus of our entire business. We’re fast moving from a B2B to a B2C model – and our newly created Customer Centric Organization (CCO) team is driving that commercial transformation. Their role is to understand customer conversion journeys in different international markets, then to find the best ways to connect with smokers and convince them to switch to reduced-risk products.

Role Overview

As part of the Operations Customer Service team, you will manage the multi-category distribution process for the Spanish omnichannel environment. Your mission is to ensure the right products are allocated to the correct channel and location, in the right quantity, to meet anticipated demand. You will also oversee reverse logistics, returning goods to the central warehouse and coordinating recycling or refurbishment, while driving sustainability initiatives, delivering productivity improvements, and developing strategies and processes for new omnichannel distribution models.

Key Responsibilities

• Lead inventory distribution across all channels (retail, e-commerce, events).
• Optimize stock levels, service, and cost-to-serve.
• Ensure smooth New Product Launch (NPL) and Phase-In Phase-Out (PIPO) processes.
• Manage returns and recycling in compliance with regulations.
• Drive sustainability and carbon footprint reduction.
• Implement productivity and process improvements.
• Design strategies for omnichannel flows and business continuity.
• Apply AI and automation to reduce workload and enhance efficiency.
• Integrate systems with LSPs for seamless operations.
• Use DRP/CDM tools for planning and reporting.

Your Day-to-Day

• Execute DRP to meet service and inventory targets.
• Collaborate with commercial, S&OP/IBP, and logistics partners.
• Monitor KPIs and implement corrective actions.
• Manage logistics flows and mitigate risks.

Education

Bachelor’s degree in Business Administration, Supply Chain, Engineering, or similar.

Experience & Skills

• 7+ years in supply chain (distribution planning, logistics, demand planning, S&OP/IBP, PIPO, order management).
• Strong project management experience in multinational or complex environments.
• Excellent English communication skills.
• Spanish communication skills will be a plus.
• Advanced Microsoft Office skills; solid knowledge of SAP and SAP APO.
• Technology and data-driven mindset; understanding of system interlinks and data flows.

Soft Skills

• Strong analytical profile.
• Effective communication.
• Ability to collaborate across multiple teams and external partners.
• Adaptability, persistence, and proactive problem-solving.
• Change management and continuous improvement mindset.

What we offer

Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

•Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.

•Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.

•Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.

•Take pride in delivering our promise to society: to deliver a smoke-free future.

At Philip Morris Spain, we are firmly committed to diversity and inclusion. For this reason, we have established a partnership with Fundación Randstad, an organization specialized in training and labor inclusion for people with disabilities. This collaboration not only allows us to strengthen our Diversity, Equity, and Inclusion policy, but also helps us fulfill our social commitment and enrich our team with the talent and unique perspective of people with different abilities, creating a work environment where the potential of each individual is valued and celebrated

*Please apply by December 19th