Position Title:  Tech Solution Expert Track & Trace

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You will join the Tech Ops Track & Trace team, where we work in a diverse, multi-country setup supporting factory and supply chain operations.

In this role, you will support the deployment of Track & Trace capabilities to ensure PMI products and affiliates comply with government regulations and PMI 10C policy. You will partner closely with business and factory stakeholders to plan, deliver, and stabilize rollouts across sites.

Working in the Track & Trace domain, you will contribute to end-to-end rollout execution across External Affairs, Production Planning, Manufacturing, Logistics, Finance, and Commercial—ensuring each site is ready for go-live and supported through hypercare.

You will work with a wide ecosystem of technologies (cloud SaaS and on-premises, web and mobile), including shopfloor solutions and warehouse scanning—focusing on environment readiness, configuration, testing, release/cutover activities, and operational handover.

Your day to day:

• Plan and execute deployments of Track & Trace applications across factories/sites, coordinating scope, timeline, and dependencies with Face of Ops Tech/Deployment Team and FFS as well as business stakeholders.
• Drive site readiness: infrastructure prerequisites, connectivity, device/scanner setup, user access, and local configuration aligned with global standards.
• Coordinate test cycles (SIT/UAT) with factories and vendors, track defects, and ensure resolution prior to go-live.
• Prepare and run cutover/go-live activities, including deployment runbooks, rollback plans, and communication to impacted teams.
• Provide hypercare support post go-live, monitor service health with relevant tools, and coordinate incident/problem resolution with regional/global support teams.
• Ensure proper handover to operations: update documentation/knowledge base, confirm support model, and align SLAs and monitoring.
• Deliver training and onboarding sessions for FSS/SMO and key users, covering new procedures, releases, and compliance-relevant changes.
• Manage stakeholders and governance: regular status reporting, risk/issue tracking, and escalation when deployment milestones are at risk.
• Support security and compliance activities during deployments (access reviews, hardening, resilience testing) in line with PMI IT security standards.

Who we are looking for:

• 3–6 years of tech experience, ideally in manufacturing, logistics, or shopfloor/warehouse environments.
• Hands-on experience in application deployment/rollout (planning, readiness, testing, cutover, hypercare) across multiple sites or business units.
• Good understanding of IT service management fundamentals (incident, change, problem) and familiarity with tools such as ServiceNow (or equivalent).
• Ability to coordinate multiple stakeholders (factory users, local IT, vendors, global teams) and communicate clearly in a structured way.
• Comfortable producing and maintaining deployment documentation (runbooks, checklists, test evidence, handover packs).
• Analytical mindset with strong problem-solving skills and the ability to work effectively during go-live and critical periods.
• Fluent in written and spoken English.

An Asset Would Be:

• Experience with manufacturing/supply chain systems (e.g., SAP ERP, MES) and/or serialization/traceability solutions.
• Exposure to DevOps/release practices (CI/CD, automated testing, monitoring) and tools such as Kibana/Grafana (or equivalent).
• Certification or training in ITIL, Agile, or project delivery fundamentals.
• Basic integration knowledge (APIs, message flows) and familiarity with integration platforms (e.g., MuleSoft) is desirable.

What we offer you?

• Private medical and dental care, life insurance 
• Subsidized meals 
• Office or hybrid working model with flexible working arrangements 
• Employee pension plan 
• Multisport program 
• Cafeteria with various benefits 
• Free bike and car parking for all employees 
• In this position you will earn no less that 11300 PLN gross monthly  

Please note that only on-line applications will be taken into consideration. 

Only selected candidates will be contacted. 

Relocation support is not available for this job

At PMI we run the business in line with ethical principles and encourage SpeakUp culture. We care for equal chances and fair treatment. If you find anything that violates these principles in this job offer or the recruitment process, you may contact our Ethics and Compliance Team at PMIEthicsandCompliance@pmi.com. Read more about Ethics&Compliance at PMI – here.