Position Title:  Sr Manager Digital

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ROLE PURPOSE:

The Senior Digital Manager leads GBS teams across Digital Marketing Operations, SEO Deployment and Systems Enablement, ensuring high-quality service delivery, operational excellence and measurable business impact.

The role combines people leadership, stakeholder partnership and digital capability management, aligning team priorities with SFP objectives and driving performance, continuous improvement and innovation.

As a key connector across GBS, SFP and market teams, the role fosters collaboration and cross-functional partnerships to drive business outcomes.

WHAT YOU'LL DO:

Leadership & People Development:

Lead, coach and develop teams, creating a high-performing, collaborative and inclusive environment.
Drive engagement, accountability and professional growth through regular feedback and development support.
Build capabilities aligned with evolving business, digital and technology needs.
Foster a strong sense of ownership, belonging and business understanding across teams.

Service Delivery & Operational Excellence

Ensure reliable, high-quality and timely delivery of services that create business value.
Establish and continuously improve SLAs, KPIs and service quality standards.
Monitor performance, stakeholder feedback and operational metrics, implementing improvement actions where needed.
Drive process optimization, efficiency and compliance with PMI standards and procedures.

Strategic Partnership & Stakeholder Management

Act as a trusted partner to SFP leadership and key stakeholders.
Translate strategic priorities into clear, measurable objectives and team deliverables.
Maintain strong stakeholder relationships and ensure continuous feedback loops to improve service quality and team effectiveness.
Align operational activities with broader functional and business priorities.

Cross-Functional Collaboration & Capability Integration

Strengthen collaboration across Digital Marketing Operations, SEO Deployment, Systems Enablement and other GBS capabilities.
Facilitate knowledge sharing, best-practice adoption and effective ways of working.
Connect teams around shared priorities, driving greater collective impact and business value.
Build strong partnerships across GBS, SFP, Global, market teams and external partners.

Digital Leadership & Innovation

Provide leadership across digital marketing operations, SEO and systems enablement activities.
Support adoption and optimization of digital tools, platforms and technologies.
Promote data-driven decision-making, automation and operational excellence.
Identify opportunities to leverage emerging technologies, including AI, to improve effectiveness and efficiency.

SKILLS & CAPABILITIES:

Proven experience leading and developing teams in complex, cross-functional environments.
Strong people leadership, coaching and stakeholder management skills.
Track record of improving service delivery, operational performance, KPIs and SLAs.
Ability to translate business strategy into actionable objectives and measurable outcomes.
Strong understanding of digital operations, marketing technologies, SEO and campaign management processes.
Experience driving change, continuous improvement and innovation.
Analytical mindset with the ability to turn insights into actions and business impact.
Experience working with global and regional stakeholders and external partners.
Strong communication, influencing and relationship-building skills.
Ability to leverage automation, digital technologies and AI to optimize services and ways of working.

In this position you will earn no less than 27,305 PLN gross monthly.