Position Title:  Senior Solution Architect - Service Now Platform

MAKE HISTORY WITH US!

At PMI, we’ve chosen to do something incredible.

We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions.

IT at PMI

PMI’s journey to a smoke-free future implies a shift from a tobacco manufacturer to a science and technology-based consumer facing organisation.

Such a shift creates an abundance of unique and transformative IT projects to match all levels of skills and ambitions. You’ll feel like you’re working in a start-up – with the freedom to shape and define the future of digital, but with the support and scope of a vast global business. You’ll get a chance to work with technologies (e.g., Cloud, APIs, AI) as well as management practices (e.g., Agile, Design Thinking, Product Management). Our environment is fast-paced and highly cooperative. If you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career.

Digital at PMI is dynamic and diverse. Join us and become a part of a top talent team where you can bring new insights to life in a global function that is a key driver of the success of our business.

Joining Technology & Platform Engineering

The Technology & Platform Engineering is a group of IT experts who are passionate about ushering PMI into a smoke free future through technology. From outstanding cloud infrastructure to groundbreaking software engineering, this diverse multicultural group provides the future-proof technology foundations powering Philip Morris International’s digital transformation. Passionate about digital-born companies, we have adopted new ways of working where self-organized teams and empowered individuals are the norm.

JOIN US!

We are seeking a passionate and experienced ServiceNow Solution Architect to design and deliver top-tier IT services for our global organization. This role is dedicated to enhancing the experience of our internal customers.

WHO ARE WE LOOKING FOR?

• Minimum expected Service Now Accreditations: Certified System
• Proven architectural design skills
• Excellent Communication skills
• IT Service Management experience
• Excellent verbal & written English communication skills
• Excellent interpersonal skills
• Strong leadership skills to coordinate and facilitate activities with colleagues
• Experience with Microsoft Office 365 suite (SharePoint)
• Experience with Atlassian Suite (Jira and Confluence)
• Demonstrate the ability to lead through influence

WHAT WE OFFER YOU

• Wide range of trainings, optional language classes, further education and professional qualification support possibility
• Private medical and dental care, life insurance
• Lunch card (Sodexo), Multisport & Cafeteria program
• Hybrid model of work and flexible working arrangements
• Employee pension plan
• Free bike and car parking for all employees
• Eligibility to participate in Copyrighted Work program (possibility to increase tax-deductible costs)

HOW WILL YOU MAKE HISTORY WITH US?

• Define and communicate the Architecture vision for the Platform and how it aligns with the enterprise Architecture
• Design authority on Platform level and API/integration architectural approach
• Provide guidance on how to implement Architecture
• Lead on the Platform Architecture Sync. reviewing technical designs for feedback and adjustments
• Identify alternative solution(s) to reduce or contain costs in line with domain architecture strategy (ARB)
• Provide visibility and escalate exception decisions to the Architecture Council
• Support and advise the Product Owner, Delivery Manager and Tech Leads in terms of architecture strategy and technical feasibility
• Accountable to define solution architecture in line with the Target Platform Architecture
• Accountable to finalise architecture runway and contribute to Platform Initiatives to reduce/avoid architectural debt
• Ensure the solution is developed in line with defined and approved architecture
• Align Architecture and Business priorities to maximize value delivery
• Design architecture that fits to agreed SLA/OLA's, ITPF, Service Now Architectural principles and NFRs
• Responsible to reduce the technical debt, refactoring etc receives the proper capacity allocation
• Socialise and discuss significant solution design issues and create alignment across the Platform
• Raise technical risks, the status of high-profile Enablers, new technical direction, a change in priority or scope for Platform
• Remove architecture impediments and blockers
• Ensures architectural debt reduction and avoidance
• Define the Platform’s NFR's
• Evolve the Platform’s architecture
• Validate technology assumptions and evaluate implementation alternatives

Your 'day to day'

As the Solution Architect, you will oversee our ServiceNow platforms, ensuring alignment with the CMDB and other integrations.

You will collaborate with teams to develop system architecture, validate technology assumptions, and evaluate implementation alternatives. Defining how ServiceNow integrates within the broader IT ecosystem, considering dependencies with other IT platforms, will be a key part of your role.

You will work closely with the Product Owner and Technical Leads to provide technical governance and oversight for platform requirements, ensuring adherence to our strategic direction and compliance standards. Additionally, you will create and maintain solution designs for team reference.

To succeed in this role, you must be self-motivated and creative, with a natural drive to learn and tackle new challenges. A strong IT background is essential, with in-depth knowledge of ServiceNow, CMDB, SharePoint, IT service management, and agile product delivery.

You should thrive in challenging environments and take a leading role in delivering best-in-class services. Following through on commitments, taking responsibility, and consistently achieving goals and objectives is crucial.

Proficiency in ITIL v4 and knowledge and a working knowledge of Product Management disciplines are required, along with extensive knowledge and certifications in the ServiceNow platform and architecture.

Join us in our mission to provide exceptional IT services and drive continuous improvement within our organization.