Position Title:  Regional Web Operations Senior Specialist (RWS)

MAKE HISTORY WITH US!

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

JOIN US!

WHO ARE WE LOOKING FOR

 We are seeking a Regional Web Operations Senior Specialist (RWS) to serve as a key liaison between the Central Team, vendor partners, and local markets. This role ensures proactive delivery and clear end-to-end communication across stakeholders. The ideal candidate will have a strong grasp of complex project environments, demonstrate agility in meeting tight deadlines, and operate within defined SLAs to deliver high-quality service. The RWS will continuously optimize processes, identify cost efficiencies, and enhance established ways of working to maintain a high standard of delivery to markets. This role also involves overseeing day-to-day operations and driving timely implementation of requests—both independently and in collaboration with Web Operations production teams.

Key responsibilities

• Build and maintain a strong relationship with Central management, Vendor team and Local Market stakeholders.  
• Coordinating with Market resources local initiatives requiring delivery within web and commerce systems, configure, monitor execution E2E and provide reporting on demand.
• Triaging requests and ensuring all required information is captured for execution of tasks. Configuring within the given systems to streamline speed to market.  
• Briefing into the centralized Production Centre more complex requests and ensuring the speed and quality of delivery coming from the central team.  
• Liaising with other departments for issue resolution that prevent requests being delivered on time and escalating where necessary production risks to key stakeholders.
• Review reports to ensure metrics are on point and flagging performance lags with action plans in place to recover any performance issues.  
• Act as the local systems knowledge for feasibility, assessment of timelines and providing prioritization into the Production Centre. 

Required Qualifications

• Bachelor’s degree in Business, Marketing, IT, or a related field.
• 3–4 years of experience in eCommerce operations, preferably in a global environment.
• Strong project management skills with the ability to manage multiple priorities.
• Proficiency in tools such as Jira, Confluence, Workfront, MS Office, and CMS platforms (AEM essential; Hybris/Syndigo PIM preferred).
• Hands-on experience with web content management and publishing using AEM.
• Excellent communication and stakeholder management skills.
• Ability to work both independently and collaboratively in a fast-paced setting.
• Fluency in English; additional languages (e.g., Polish, Serbian, Vietnamese) are a plus.

WHAT WE OFFER YOU?

• Private medical and dental care, life insurance.
• Subsidized meals in company canteens or Sodexo card.
• Hybrid model work opportunity and flexible working arrangements.
• Employee pension plan.
• Multisport program.
• Wide range of trainings, optional language classes, further education and professional qualification support possibility.
• Free bike and car parking for all employees
• No relocation package is available

Please note that only on-line applications will be taken into consideration.

Only selected candidates will be contacted.