Position Title: Manager Tech Service Management
Krakow, MA, PL, 31-982
-
Working Pattern: Hybrid, 8 days on-site/month
What You'll Do
- Own end-to-end IT service operations, governance & lifecycle management
- Ensure SLA, KPI, security, compliance & business requirements are consistently met
- Manage incident, problem, change, and knowledge management processes
- Drive service stability, availability, performance & operational resilience
- Support service transitions and ensure operational readiness for new solutions
- Monitor service health, customer satisfaction & key performance metric
- Lead continuous improvement, automation & optimization initiatives
- Act as the primary escalation point for service-related issues &major incidents
- Manage stakeholder, vendor, and cross-functional team relationships
- Ensure compliance with security, risk, audit, business continuity & disaster recovery requirement
Skills & Capabilities
- 7+ years of experience in IT, including 5+ years in IT Service Management
- Strong knowledge of ITIL/ITSM processes
- Experience managing complex enterprise services and vendor relationships
- Excellent stakeholder management, communication, and presentation skills
- Strong analytical mindset with a focus on service excellence and continuous improvement
- Ability to operate effectively in high-pressure incident scenarios
- Experience working with cross-functional, global teams
- Experience with ServiceNow or similar ITSM platforms is an advantage
- Experience in Manufacturing is a plus
- ITIL certification is preferred.
Rewards & Benefits
- Private medical & dental care
- Life insurance
- Subsidized meals
- Employee pension plan
- In this position you will earn no less that 17600 PLN gross/monthly
Relocation support is not available for this job
Key things to know before you apply:
If you have been in your current job for less than 12 months or if you are on a Performance Improvement Program, you must get the approval of your current manager before applying for the job.
PMI temporary and permanent employees who are employed and paid directly by PMI are eligible to apply for jobs posted on the Internal Careers Portal. If you are not a PMI employee, you are not eligible to search and apply for internal jobs. You are welcome to search and apply for external jobs at pmi.com/careers.
At PMI we run the business in line with ethical principles and encourage SpeakUp culture. We care for equal chances and fair treatment. If you find anything that violates these principles in this job offer or the recruitment process, you may contact our Ethics and Compliance Team at PMIEthicsandCompliance@pmi.com.
