Position Title:  Manager SFP Development Planning & SOP

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver, better, brighter solutions in a space that allows you to move your career forward in endlessly different directions.

Here, you can make a difference. You can craft the consumer journey, from discovery and acquisition through to conversion and loyalty. And you can watch your efforts lead to meaningful change for the benefit of adult smokers on their way to better alternatives.

You’ll develop your skills; collaborating across functions, markets and regions. If you want to play a part in driving one of the biggest societal changes of our time, there’s no better place

For our team in Krakow (Poland) we are therefore looking for a Manager SFP Development Planning & SOP.

In this position, the candidate will drive, with the Senior Manager SFP Development Planning & SOP, cross-functional teams in achieving sustainable long-term deployment of the strategy through strong development planning of global toolboxes ensuring its timely and complete availability for markets deployment, and through the standardization of commercial practices deployed in markets in alignment with the PMI Standard Operation Procedures (SOPs), improving business performance.

Main accountabilities:

• SFP Governance: Enhance Toolbox Development

You will Coordinate the consolidation of the TBx plan for timely and completeness in delivery. Improve market visibility on TBx timelines and asset readiness. Simplify and improve markets access to TBx information

• SFP Governance: KPIs / Measurement System

Define and align on KPIs with the business. Define requirements and approach for data gathering. Implement automated reporting cadence, data analytics, and recommendations for continuous improvement

• Maintain SOPs as key enabler for commercial excellence

You will deliver new and critical updates, and simplified and prioritized approach to SOP content delivery. Design and establish a mechanism to associate SOP adoption and business performance, to help the prioritization of adoption in markets on areas which have the highest business impact.

Assist and coach Business Entrepreneurs (Programs & Channels) to structure and refine their business requirements/principles of their programs, services, and channels into clear actionable and deployable elements driving business performance and consumer satisfaction.

Ensure qualitative and timely support is provided to all users on the SOP adoption system and drive continuous improvement on the support model.

Drive continuous improvement on the system for the SOP adoption (SOPHIA) to fit the program evolution as users' feedback.

• Bring Flexible Support to Ad-hoc & Unplanned Projects
• Provide Operational Support on SOP Related Content
• Identify issues as unclear areas of roles, responsibilities, and processes to drive discussion for resolution. Ensure timely blockers are escalated for decision making into debugging situations

We’re looking for someone with:

- Master or post graduate program in business economics, project management or marketing or equivalent experience. MBA is a strong asset

- Solid experience  in business strategy, process management and risks & controls or audit, preferably in the FMCG environment.

- Knowledge of consumer programs, services & channels (e-comm, direct retail, indirect retail, F2F) and digital marketing capabilities.

- Ability to communicate effectively with senior leaders in multiple business areas (e.g., business, technical).

- Experience in managing programs and/or projects, good understanding of agile and waterfall delivery principles.

- Understanding of PMI’s SFP business and commercial engine would be an asset.

Ready for the challenge?

What we offer:

Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress! Join PMI and you too can:

Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.

Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.

Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress!

PMI is an Equal Opportunity Employer