Position Title:  Manager - P&C Cloud Support

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

We are looking for a Manager P&C Cloud Support, who will be responsible for managing, optimizing and improving the day-to-day support activities of current and future global P&C systems. The successful role holder will also manage all necessary changes required to align the P&C system support model with new IT Corporate model for P&C, in order to achieve full alignment, clear ownership and improved user experience. To add, this role will drive or contribute to global projects/initiatives within remit of a given product which delivers value to stakeholders and improve user experience.

Your day to day:

1. Instill an agile, lean and customer centric mindset and practices within the team, anticipating needs, removing roadblocks to deliver momentum and outcomes in line with our P&C transformation objectives.
2. Co-create and maintain product roadmaps and backlogs with stakeholders, that support current and future business global needs, expected business outcomes and timelines.
3. Assess value/impact of requests coming via global feedback loop; define scope & implementation plan, prioritize changes for the given product.
4. Lead or contribute to deployment of global P&C solution within managed scope: plan for product release with IT and other relevant stakeholders, lead pilot and ensure deployment of digital solutions and realize business value/benefit.
5. Guard and maintain key P&C master data (PA/OM) definitions, core processes and HR Authorization model. Constantly validate relevance of P&C core data definitions and core processes design and adjust when necessary. Implementing robust governance processes, by bringing proper standards in place for Employee & OM data, clear rules for core data access and changes in order to keep high quality of core data and its interoperability, between systems and functions.
6. Analyze problems and manage P&C system support requests and changes - working closely with P&C project teams and IT stakeholders, develop change management plans, as well as stakeholder and impact assessments, for P&ED delivery organization.
7. Contribute to the update and alignment of P&C digital/cloud support model with IT Corporate model for P&C.
8. Support with expertise / lead various projects focused on introducing significant improvements to the product withing this remit.
9. Allocate time for novelties on digital technologies, robotic process automation, and small scale automations in order to support validation and development of projects withing P&C Automation Hub

We’re looking for someone with:

• 6-10 years of in Information Technology/Digital or P&C Business Function
• Experience in supporting SAP HCM and other global HR applications with focus on Incident resolution, testing and change management
• Proven experience in leading team responsible for maintenance of global systems in HR space
• Experience in Project Management (including agile) and Service Management
• Experience in Service & Product innovation/management with a strong focus on Employee experience and pain-points removal
• Influencing skills and ability to build trust, collaborate, and engage with various stakeholders ( including senior ones)
• Understanding of key IT delivery processes and HR business processes
• Experience with SAP HCM, SAP SuccessFactors, Salesforce or Avature software

What we offer:

Our success depends on the talented people who come to work every single day with a sense of purpose and an appetite for progress.

You will join a company that invests in you. We will support your growth as an employee through individual development and structured career management. You will join a dynamic, fast-paced work environment in a constantly evolving industry. Our employees have the courage, curiosity, and conviction to see possibilities where others only see challenges. We offer a competitive salary and benefits package.

Join PMI and you too can:

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.

• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.

• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.

• Take pride in delivering our promise to society: to deliver a smoke-free future.

For more information, please visit www.pmi.com and www.pmiscience.com.

Things to know before you apply:  

Relocation support is not available for this job  

If you have been in your current job for less than 12 months or if you are on a Performance Improvement Program, you must get the approval of your current manager before applying for the job.    

If you are not a PMI employee and employed by an agency, please make a formal application via the external career site at www.pmi.com/careers  

To find out more about eligibility to apply for internal jobs, please refer to the Open Sourcing Employee Guidebook on the Internal Careers Portal.

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