Position Title:  Manager CCS New Services Development

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.

Join us in our Global Business Services (GBS). It is one of the fastest growing, most dynamic, global, cross-functional organization within PMI. The GBS solutions will enable PMI to deliver integrated service experiences that support sales and market presence. The GBS framework consists of a global service catalogue managed by CCS that covers both B2B and B2C segments, SFP and CC categories, and a network of global and regional hubs that provide centralized and specialized services.

The GBS framework also leverages best practices, top talent, and continuous improvement to drive innovation and growth.  At GBS, we work with our internal customers in the central functions, regions and markets, and design highly digitalized global process led solutions. The objective is to improve the experience of our internal customers through these solutions and enabling them to deliver their strategies for PMI – thereby accelerating the overall PMI transformation.

For our team based in Krakow (Poland) we are looking for a Manager CCS New Services Development.

Your ‘day to day’

Opportunity/ Demand management and implementation

• Lead the execution of new opportunity design and implementation across a range of functions – from initial idea through to BAU/ maturity, focused on Region 3 (EU), Region 4(LATAM), and SFP &CC Categories
  • Partner with the Regional GBS teams and other cross-functional teams (from GBS, functions and markets) to ensure the Service Catalogue opportunities identification, definition, sizing, and approval via business cases. 
  • Drive initiatives and facilitate workshops (F2F or remotely, using virtual tools) with functional, GBS & all required stakeholders to identify, assess and prioritize opportunity areas for optimization and improvement.
• Consolidate the GBS Service Catalogue opportunities pipeline for Regions 3 (EU), Region 4(LATAM), and SFP &CC Categories. Consolidate the project plans, key milestones and outcomes relating to each stage of the opportunity lifecycle

GBS Service and Capabilities Catalog Expansion

• Relentlessly drive CCS service catalogue expansion, build CCS capabilities catalogue, ensure training and development opportunities development alignment with CCS priorities & goals

Communication and Stakeholders Management

• Drive internal CCS communications calls, webcasts, Newsletters,and alignment, Community Calls & other internal CCS/ GBS meetings
• Partner with senior stakeholders from SFP/ CC Categories, Product owners (Digital, Indirect Retail, etc) and Regions 3 & 4,  and their teams to:
  • Continuous engagement throughout the lifecycle, ensuring timely and appropriate communications and interventions.
  • Gather all ‘as is’ information and design the ‘to be’ opportunity and way of working;
    • • • Develop business cases including as is cost, future cost, sizing, investments and ROI;
        • Implement any agreed changes to processes;

• Facilitate thought leadership around GBS opportunities on experience, best practice and external industry reference points;
• Work with process design managers and the Regional GBS teams to drive projects and initiatives, and ensure successful stakeholders management.

Who we’re looking for:

• Solid PMI Commercial understanding, ideally in a multi-category environment 
• Proven and practical experience in setting up and implementation of the various business services models, derived from the projects you managed either in the GBS, shared services or outsourcing environment;
• Leadership skills, flexibility and capability to initiate and maintain excellent relationships with stakeholders on different seniority levels. Including the ability to engage, listen, coach, challenge and influence across all levels of PMI;
• Proven track record utilizing leading practices, tools and methods to manage projects, including Agile ways of working;
• Strong project and change management skills and demonstrated analytical, process-oriented and a good eye for detail. A strong communicator with good presentation skills;
• Understanding of how large, multinational companies work. Ideally in the consumer products industry;
• A self-starter who is comfortable with fast past-paced, high-intensity environment where multiple projects are balanced and work needs to be prioritized;
• Knowledge and understanding of current trends impacting GBS organization (e.g. digitization, enterprise wide transformation) who will constantly look for trends and insights to identify future global opportunities and provide direction into the overall incubation roadmap (nice to have);
• Experience in, or an understanding of customer journey mapping and how to design a process to meet the customers’ needs and desired outcomes (nice to have).
• Fluent English language (including business English)

What we offer:

Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.

Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.

Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress!

PMI is an Equal Opportunity Employer