Position Title:  ITSM Automation Lead

MAKE HISTORY WITH US!

At PMI, we’ve chosen to do something incredible.  

We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future. 

With huge change, comes huge opportunity.  So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions.  

IT at PMI 

PMI’s journey to a smoke-free future implies a shift from a tobacco manufacturer to a science and technology-based consumer facing organisation. 

Such a shift creates an abundance of unique and transformative IT projects to match all levels of skills and ambitions. You’ll feel like you’re working in a start-up – with the freedom to shape and define the future of digital, but with the support and scope of a vast global business. You’ll get a chance to work with cutting-edge technologies (e.g., Cloud, APIs, AI) as well as management practices (e.g., Agile, Design Thinking, Product Management).  Our environment is fast-paced and highly collaborative.  If you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career. 

Digital at PMI is dynamic, diverse, and disruptive. Join us and become a part of a top talent team where you can bring new ideas to life in a global function that is a key driver of the success of our business. 

Driving Excellence in ITSM Process Automation

At PMI, we are redefining how services are delivered and integrated across the business.

As an IT Automation Lead, you’ll be responsible for driving efficiencies and continuous improvement within Service Management and Delivery. You will support Service Managers in all IT Platform teams to enable them to drive increasing levels of excellence in service outcomes for their customers in the use of AI and Automation and to elevate service maturity across the organisation. Collaborate with diverse stakeholders to align business objectives and optimize overall process performance.  This role requires a deep understanding of automation tools and technologies.

Your day-to-day

•  Lead the direction and implementation of IT automation strategies and solutions within Service Orchestration
• Collaborate with cross-functional teams to identify automation opportunities and requirements
• Design, develop, and maintain automation scripts and supporting tooling
• Ensure the reliability and scalability of automation solutions
• Monitor and analyze the performance of automation systems and make necessary improvements
• Provide technical guidance and mentorship to team members
• Stay up-to-date with the latest trends and technologies in IT automation
• Prepare and present reports on automation projects and their benefits and value

Who we’re looking for

•  Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience in IT automation/AI, with a strong understanding of automation tools and technologies
• Experience with Robotic Process Automation (RPA) tooling and solutions
• Strong project management and leadership skills
• Excellent problem-solving and analytical abilities
• Ability to work collaboratively in a team environment
• Strong communication and interpersonal skills

This your chance to make a significant impact and lead the way in IT Automation as part of our Service Excellence Transformation. 

Join us and be a catalyst for change!