Position Title:  IT Solution Expert HR - Salesforce

MAKE HISTORY WITH US!

At PMI, we’ve chosen to do something incredible.  

We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future. 

With huge change, comes huge opportunity.  So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions.  

IT at PMI 

PMI’s journey to a smoke-free future implies a shift from a tobacco manufacturer to a science and technology-based consumer facing organisation. 

Such a shift creates an abundance of unique and transformative IT projects to match all levels of skills and ambitions. You’ll feel like you’re working in a start-up – with the freedom to shape and define the future of digital, but with the support and scope of a vast global business. You’ll get a chance to work with cutting-edge technologies (e.g., Cloud, APIs, AI) as well as management practices (e.g., Agile, Design Thinking, Product Management).  Our environment is fast-paced and highly collaborative.  If you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career. 

Digital at PMI is dynamic, diverse, and disruptive. Join us and become a part of a top talent team where you can bring new ideas to life in a global function that is a key driver of the success of our business. 

IT HUB Krakow 

With a team of over 300 and more than 20 nationalities, the IT HUB Krakow plays a critical role in creating a smoke-free future around the world.  Become a part of a team of engineers, technicians, experts, solid IT freaks, researchers and game changers and create new IT work standards with us! 

JOIN US!

As an IT Solution Expert, you will play a pivotal role in delivering and supporting Salesforce-based solutions including AI technologies within the IT P&C portfolio. You will act as a bridge between business needs and technical execution, ensuring solutions are robust, compliant, and scalable. Technical implementation will mostly be done by external vendors while your role will be more focused on process understanding and business engagement, with a strong technical background. 

‘Your day to day’ 

Solution Implementation & Technical Leadership 

• Design, develop, and implement IT solutions for People & Culture (HR), GBS and Finance aligned with architectural standards and People & Culture (HR) roadmaps based on Salesforce (mainly Service Cloud and Experience Cloud) products 

• Analyse business requirements, recommend solutions and indicate implications and outcomes of proposed design and be able to translate them to user stories 

• Provide technical solution design for complex enhancements and projects, ensuring scalability and maintainability 

• Act as a delivery lead for enhancements, coordinating across teams and ensuring timely delivery including managing external resources from vendor 

• Oversee system integration efforts using APIs and middleware, ensuring seamless data flow and system interoperability (Mulesoft in particular) 

• Ensure adherence to data security, privacy, and compliance standards 

• Provide expert guidance on Salesforce best practices and platform capabilities 

• Evaluate new release enhancements and vendor roadmaps to align with business needs and technology strategy 

• Use AI to enhance the product and the team’s productivity

Business Analysis & Process Optimization 

• Gather and document business requirements, translating them into technical specifications and functional design documents 

• Conduct process mapping, gap analysis, and propose optimized workflows 

• Collaborate with architects and stakeholders to assess new technologies and their fit within the existing ecosystem 

• Stakeholder Engagement & Change Enablement 

Build trust and manage expectations across business and IT teams 

• Influence stakeholders without direct authority through clear communication and negotiation 

• Support change management activities including training, adoption, and impact assessments 

Project & Vendor Collaboration 

• Work closely with Project Managers to align on timelines, dependencies, and deliverables 

• Engage with vendors to ensure solution compliance with PMI IT policies and manage performance 

• Participate in blueprinting, UAT, deployment planning, and hypercare phases 

Who we’re looking for

• Minimum 5 years of experience with Salesforce solutions design & implementation, preferably within People & Culture (HR) 

• Hands-on experience with Salesforce products (preferred Service Cloud, Experience Cloud) from both a technical and functional perspective 

• Capability of understanding the system architecture, data structure, integrations, and cloud/SaaS environments 

• Strong integration knowledge with ability to collaborate with developers and design scalable ad security 

• Familiarity with AI, Agentforce, Copilot, Bedrock (is a plus) 

• Familiarity with Agile, ITIL, and PMP frameworks (is a plus) 

• Experience in global support environments and cross-functional collaboration 

• Experience with JIRA, Confluence and related tools for project tracking and collaboration 

• Experience with system integrations and middleware platforms (Mulesoft, Solace etc.) (is a plus)  

• Basic Knowledge of Salesforce Marketing Cloud (is a plus)  

• Salesforce certifications are a plus

Preferred Skills 

• Ability to challenge vendors on technical solutions and ensure alignment with business goals 

• Strong problem-solving and critical thinking capabilities 

• Project management 

• Excellent communication and presentation skills in English 

What We Offer 

• Opportunity to shape the future of HR / GBS and Finance solutions in a global organization 

• Inclusive and diverse culture with career mobility across regions and functions 

• Access to cutting-edge technologies and continuous learning 

Please be informed that only online applications in English will be taken into consideration.