Position Title:  IT Process Lead

MAKE HISTORY WITH US!

At PMI, we’ve chosen to do something incredible.  

We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future. 

With huge change, comes huge opportunity.  So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions.  

IT at PMI 

PMI’s journey to a smoke-free future implies a shift from a tobacco manufacturer to a science and technology-based consumer facing organisation. 

Such a shift creates an abundance of unique and transformative IT projects to match all levels of skills and ambitions. You’ll feel like you’re working in a start-up – with the freedom to shape and define the future of digital, but with the support and scope of a vast global business. You’ll get a chance to work with cutting-edge technologies (e.g., Cloud, APIs, AI) as well as management practices (e.g., Agile, Design Thinking, Product Management).  Our environment is fast-paced and highly collaborative.  If you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career. 

Digital at PMI is dynamic, diverse, and disruptive. Join us and become a part of a top talent team where you can bring new ideas to life in a global function that is a key driver of the success of our business. 

Driving Excellence in IT Process

At PMI, we are redefining how services are delivered and integrated across the business.

As an IT Process Lead, you’ll be responsible in managing the execution and tactical oversight of moderately complex ITIL processes. Your role will ensure that these processes run smoothly, are continuously enhanced, and align with business requirements. You’ll be pivotal in reporting process performance, engaging with stakeholders, and ensuring compliance with ITIL standards.

Your day-to-day:

• Manage and ensure the smooth execution of moderately complex ITIL processes, such as Change or Configuration Management
• Identify opportunities to optimize process workflows for improved efficiency
• Performance Tracking & Escalations
• Monitor process KPIs and SLAs, providing reports to management on process performance
• Handle escalations related to process issues, collaborating with stakeholders for resolution
• Collaborate with internal teams to ensure processes meet the needs of the business
• Act as a key point of contact for stakeholders on issues related to process execution and adherence
• Maintain accurate and up-to-date documentation for assigned processes
• Ensure compliance with ITIL standards and internal IT policies, recommending improvements where needed
• Assist in developing and delivering training sessions on process execution to various teams
• Participate in continuous improvement initiatives, contributing insights from process monitoring

Who we’re looking for:

• Bachelor’s degree in IT, Business, or related field. ITIL certification required
• 5+ years of experience managing mid-level ITIL processes, with demonstrated experience in tactical execution and process optimization
• Proven ability to manage escalations and collaborate with stakeholders for process performance improvements
• Solid understanding of ITIL processes with a focus on mid-level service management
• Strong problem-solving, documentation, and communication skills for effective stakeholder management

Join us to drive excellence and innovation in IT process management!