Position Title:  Ecommerce and Web Lead

MAKE HISTORY WITH US!

*the actual (final) job title may be a different one than stated in the job posting

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Purpose of the job: We are seeking a highly motivated and experienced eCommerce & Web Lead to join our dynamic team. The successful candidate will be responsible for managing the operations of website (IQOS.com / VEEV-VAPE.com / ZYN.com), ensuring seamless execution of web and ecommerce initiatives, developments and support activities to drive continuous improvement in our digital customer experience. This role requires a proactive individual with strong project management skills and a deep understanding of eCommerce operations.
 

JOIN US!

WHO ARE WE LOOKING FOR?
 

• Bachelor's degree in Business, Marketing, Information Technology, or a related field
• Proven experience in eCommerce operations, preferably in a global setting
• Strong project management skills with the ability to manage multiple tasks and deadlines
• Familiar with Commerce Salesforce, Demandware, Drupal
• Excellent communication and interpersonal skills
• Proficiency in web content management systems
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment and manage multiple priorities
• Detail-oriented with a strong focus on quality and accuracy

WHAT WE OFFER YOU?
 

• Attractive medical and dental care for you & your family and a dedicated medical facility near to our office only for PMI employees
• Life insurance
• Employee pension program
• Hybrid work (40% of office work and 60% of home office / month) & flexible working arrangements
• Sodexo lunch card
• Cafeteria with various benefits (including Multisport card with a possibility of co-financing participation in sport competitions)

 HOW CAN YOU MAKE HISTORY WITH US?

• Operations Management: Oversee the day-to-day operations of website, ensuring the website runs smoothly, efficiently, optimal performance, reliability, and user experience
• Project Coordination: Proactively create, plan, manage, test, deliver, and communicate on DCE1 (IQOS.com / VEEV-VAPE.com / ZYN.com) development (CONSGOV) and support (QBranch) tickets. Act as the primary point of contact for all operational issues related to website, providing timely and effective resolutions
• Seasonal Offers / Portfolio Launches: Manage seasonal offers or portfolio launches implementation including promotion mechanic and related content to enhance user experience and drive sales
• Customer Service Coordination: Collaborate with the Customer Service Center (CSC) to implement offers and ensure customer satisfaction
• Demandware Setup: Coordinate Demandware setup based on local acquisition and retention website activities
• Content Management: Oversee content updates across web pages or create new pages to keep the website up to date and engaging
• Feature Management: Manage and maintain features such as the store locator, Bazaarvoice integration, and IQOS App to enhance the overall customer experience
• Bug Fixing: Identify, prioritize, and resolve website bugs to maintain optimal functionality
• Stakeholder Communication: Maintain clear and effective communication with internal stakeholders, including marketing, IT, and customer service teams to align objectives and deliverables
• Compliance & Governance: Ensure all website operations comply with relevant regulations and internal governance policies
• Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance operational efficiency
• Training and Support: Provide training and support to team members and stakeholders on CRM processes and best practices

Please note that only on-line applications will be taken into consideration.

Only selected candidates will be contacted.

 #Li-Hybrid