Position Title:  Digital Product Owner - different domains (Care, Retail, Commerce, CIAM, CRM, Loyalty)

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver, better, brighter solutions in a space that allows you to move your career forward in endlessly different directions.

The Smoke Free Product function is undergoing a critical overhaul as we look to transform into an agile, consumer-centric business that harnesses technological innovation to deliver smarter, science-backed alternatives to millions of adults around the world who would otherwise continue to smoke.

It is only by focusing on our strategic priorities and the right organization that we are fully enabled to deliver what matters the most for our consumers along their journey toward better alternatives to cigarettes - a smoke-free future.

Here, you can make a difference. You can craft the consumer journey, from discovery and acquisition through to conversion and loyalty. And you can watch your efforts lead to meaningful change for the benefit of adult smokers on their way to better alternatives.

You’ll develop your skills; collaborating across functions, markets and regions. If you want to play a part in driving one of the biggest societal changes of our time, there’s no better place!

For our Team in Krakow, we are looking for Digital Product Owners – different domains/products (Care, Retail, Commerce, CIAM, CRM, and Loyalty)

In this role, you will act as product owner for one or more products or services, be the go-to person within the product team, use high-level perspective and customer insight to define goals and create a vision and roadmap for product team.

Support the Product Manager for communicating with partners across the board, including customers, business managers, delivery teams and external partners to make sure the goals are clear and the vision is aligned with the Product Group Vision/Strategy/Roadmap.

Own the entire lifecycle of the product, define and measure its business objectives, manage its development, release and support.

Prioritises product backlog items, develops product roadmaps and owns the product backlog. Manages elements of the product life cycle to meet customer/user needs and achieve financial or other targets.

Collaborate with Product Owners from other Products within the Portfolio to deliver cross-product Initiatives

Analyses market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities.

Coordinates customer testing and product launches and supports communications and training.

Principal Accountabilities: 

• Product Management:

Proactively engaging with Region SPOCs to ensure product capabilities meet customer needs across platforms, and aligning the product roadmap with the product group strategy and quarterly planning commitments.

Develops 'branding' of the product. Drive the product adoption.

• Backlog Management:

Owns and prioritises Product Team backlog and sets the sprint goal. Defines the specific of User Stories in collaboration with the product team.

Translate product strategy into epics, and user stories for the engineering team(s).

• Performance Management:

Define the value KPIs and assess the business impact of the product team.

Monitoring service performance and availability, product availability, security, and reliability.

• Delivery Management:

Risk & Dependency Management - Adjust scope and resources as necessary

Planning & Execution - Finalise Releases' schedule and milestones. Measures Technical Debt. Approve digital product releases definition, development steps, move to production and assess digital product progress. Evaluate and approve eventual roadmap changes or capacity adjustments due to capacity constraints.

• Financial  Management & Tracking

Monitors and maintains financial records to agreed requirements for compliance and audit. Assists with identifying and calculating process, service, product and component costs for financial planning and budgeting. Collates required financial data and reports for analysis and to facilitate decision-making

We’re looking for someone with:

• University degree or equivalent experience with certificates in Agile at Scale (SAFe), Agile
• Strong experience in a dynamic product management role, overseeing all elements of the product development lifecycle
• Ability to manage cross functional team in a complex matrix organization
• Knowledge of B2C and Omnichannel environment (O2C and commercial knowledge across channels and markets).
• Knowledge of release management, product management and governance.

Requirements per domain:

CARE/CUSTOMER SERVICE & SUPPORT: Knowledge of the Business Analysis Body of Knowledge (BABoK)- Knowledge of B2C and Omnichannel environment (Commercial knowledge across channels and markets). Familiarity with Business Process Modeling Notation (BPMN) is highly desirable. Strong foundation in mechanical engineering principles and practices

CIAM - Consumer Identity Access Management: Strong business modelling, process flow creation and business design experience. Experience designing or improving designs related to consumer identity/ consumer registration.  

COMMERCE / RETAIL: Strong business modelling, process flow creation and business design experience. Knowledge of the following IT tools/ apps such as Salesforce, Adobe, SAP Hybris, SAP CAR, SAP Retail, Cegid.

CRM: Experience designing or improving designs related to consumer communications/consumer campaigns.

LOYALTY: Experience designing or improving designs related to consumer retention programs. 

Ready to join us?

What we offer:

Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.

Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.

Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress!

PMI is an Equal Opportunity Employer