Position Title:  Delivery Omnichannel Manager

MAKE HISTORY WITH US!

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

JOIN US!

HOW CAN YOU MAKE HISTORY WITH US?

You will ensure that all strategies and projects developed by the Omnichannel Delivery Hub are successfully planned, delivered and optimized to provide continuous consistent improvement in consumer outcomes and commercial performance of the Markets. 

You will oversee end to end process of consumer programs activation / product launches / campaigns launches / BAU activities being deployed by the Omnichannel Hub to ensure they are delivered on promise and on time. You will be working closely with Central Deployment team / Toolbox owners, Regional team, Markets Digital, Marketing and Consumer Experience teams and the internal service providers to help plan and deliver Omnichannel projects that are in line with global consumer strategy, market, and regional needs. 

• Global to market planning & feasibility checking of Product Launches according to Global Calendar. 

• Campaign/Programs/Products Management process adherence to be in line with the universal intake process that deliver speed to market (Operational Performance). 

• Stakeholder management with Toolbox and program owners in OC (Central Team), Region Team, Global Deployment Planning, IT, Marketing Ops (Channels & Content Management). 

• Gate keeper (maintaining delivery momentum) of campaigns/programs intake & product launches process to ensure they are delivered on promise and on time. 

• Steering the reporting initiatives for learnings & insights on key projects to constructively influence future strategies to Central Toolbox owners. 

• Driving the continuous improvement across the entire orchestration/delivery process and tools. 

• Coordination and driving collaboration with the SMEs, Markets, and Central teams to tackle the delivery progress and resolve any blockers. 

• Manage team working in area of: delivery, planning and reporting 

WHO ARE WE LOOKING FOR?

• Strong practical knowledge in managing multi-channel and multi-market marketing operations. 

• Robust experience in digital marketing campaigns including Paid/Owned/Earned Media, SEO, eCRM, Social Media, and eCom and their integration with offline touchpoints (retail footprint, call centers etc.) to deliver multichannel consumer experiences. 

• Experience in measuring program / campaign / experience effectiveness and using data-driven metrics. 

• Detail oriented with proven organizational and project management skills, quality control skills, resource planning skills. 

• Experience working with Agile & Lean practices. 

• Strong communication and presentation skills with excellent English verbal and written communication skills. 

• Excellent interpersonal and stakeholder management skills. 

• Knowledge of escalation procedures, incident management, problem solving, and other disciplines related to service delivery. 

• Experience in people management and leadership. 

WHAT WE OFFER YOU?

• Private medical and dental care, life insurance

• Lunch Sodexo card to be used in the canteen or outside

• Hybrid working arrangement

• Employee pension plan

• Cafeteria benefit program, multisport card

• Wide range of trainings, language learning platform, further education and professional qualification support possibility

• Free bike and car parking for all employees

At PMI we run the business in line with ethical principles and encourage SpeakUp culture. We care for equal chances and fair treatment. If you find anything that violates these principles in this job offer or the recruitment process, you may contact our Ethics and Compliance Team at PMIEthicsandCompliance@pmi.com. Read more about Ethics&Compliance at PMI – here.