Position Title:  Social Media Community Specialist with French

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

The role we’re hiring for is to build a positive and consistent presence on social media by engaging and communicating with users who reach out to us on our social media channels.

“Your Day to Day” 

• Monitor and respond to messages on our social media platforms in a timely manner
• Maintain the voice and tone of PMI while adapting to the context
• Identify and escalate complex issues and potential risks to relevant internal teams
• Ensure all messages are tagged appropriately and follow the guidance provided
• Recommend updates to the response guide based on past interactions
• Assist in scheduling and posting content on social media platforms

Who we’re looking for 

• A candidate with strong written communication skills in French and English
• Ability to stay calm and professional when handling difficult or sensitive interaction
• Familiarity with a social media management tool, ideally Sprinkl
• Experience in managing social media communities will be preferred
• Detail-oriented with a focus on accuracy
• Ability to coordinate with multiple stakeholders

Please note that only résumés submitted in English will be considered.

What we offer

Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in delivering our promise to society: to deliver a smoke-free future.