Position Title:  B2C Fraud Prevention Supervisor

B2C Fraud Prevention Supervisor

Department: Channel Operations

At Philip Morris Trading, we are committed to building a smoke-free future and to continuously improving the consumer experience across all channels. To support this mission, we are looking for a B2C Fraud Prevention Supervisor to join our Channel Operations team.

About the Role

As a B2C Fraud Prevention Supervisor, you will play a key role in ensuring the integrity and correctness of consumer-related commercial transactions. You will monitor, analyze, and mitigate fraud risks across channels, programs, and campaigns, while contributing to process optimization and a seamless consumer experience.

Key Responsibilities:
Implement and coordinate the PMI B2C Fraud Prevention Standard across consumer-related processes
Monitor transactions and prepare fraud risk reports at channel, program, and campaign level
Identify new fraud risks, assess exposure, and define appropriate risk tolerance levels
Develop and maintain fraud prevention action guides, including detection, root cause analysis, mitigation, and documentation
Report fraud risk status and performance to local and regional management teams
Collaborate closely with Finance, Internal Control, and other cross-functional teams to enhance monitoring standards
Manage relationships with external service providers to improve collaboration and operational efficiency
Ensure full compliance with PMI policies, procedures, EHS standards, and Code of Marketing

What We’re Looking For
Education: University degree
Experience:
Solid experience in analyzing and interpreting complex data sets and identifying trends
Experience in fraud prevention, risk management, or process control (FMCG environment is a plus)
Proven experience in vendor management and stakeholder collaboration
Skills:
Strong analytical and problem-solving capabilities
Excellent communication and cross-functional collaboration skills
Advanced knowledge of Excel and PowerPoint
Project management skills (Level 2 or equivalent)
Languages:
Business-level fluency in English

Why Join Us?
Be part of a dynamic, international organization
Contribute directly to safeguarding business integrity and consumer trust
Work in a role with strong visibility and impact across the organization
Opportunity to drive continuous improvement and shape future fraud prevention strategies