Position Title:  Product & Promotions Specialist

Bratislava, Slovakia

WHAT YOU’LL DO:

As a B2C Operations Specialist you will handle product and promotion setup as well as maintain the product catalogue for IQOS owned channels. You will collaborate closely with cross-functional teams to gather requirements, analyze processes, and ensure that deployed products, promotions and capabilities are aligned with business goals and deliver measurable impact.

You will play a key role in supporting the business in running daily operations and translating commercial and operational needs into digital solutions.

YOUR DAY TO DAY:

• Set up and configuration of product catalogue, pricing, and promotional campaigns to align with business needs.
• Validate and publish products and promotions in PP/STG/PROD.
• Coupon code creation and distribution.
• Ensure that digital tools, applications, web (commerce) and processes function smoothly and efficiently across all touchpoints and with proper content.
• Troubleshoot system issues and coordinate with IT and logistics partners to resolve technical problems and optimize workflow processes.
• Raise, analyze and resolve any technical incidents ( e.g. Out of stock situations, limits bugs, web functionality degradation, etc)
• - Raising incident reports (JIRA, qbranch, interact)
• - Cooperating with logistics, content, CSC, F2F support and other teams"
• Act as a subject matter expert for product catalogue and promotion management  
• Maintain up-to-date documentation for all supported solutions, providing clear and accessible resources for internal stakeholders.
• Collaborate with internal teams, including Commercial and Business Intelligence to ensure smooth operation and alignment with business objectives and ensure that insights and decisions are grounded in accurate, comprehensive, and actionable data.

TOOLS YOU’LL WORK WITH:

• In your daily work, you’ll encounter a diverse set of digital platforms and tools, including:  Syndigo, Hybris, Salesforce, Customer Data Platform (CDP), GIGYA, Adobe Experience Manager, Hybris, CeApp, Retail as a Service (RaaS); Salesforce Service Cloud as well as project & collaboration Tools: Atlassian suite (JIRA, Confluence), SharePoint, Microsoft Teams, Workfront

WE’RE SEEKING SOMEONE WHO IS:

• Proactive: You take initiative and drive tasks forward independently.
• Detail-oriented: You spot inconsistencies and ensure precision in execution.
• Analytical & innovative: You challenge the status quo, expand your knowledge, and enhance performance and processes.
• “Want-to-Do” attitude: You’re motivated, curious, and eager to contribute, someone who doesn’t just complete tasks—but actively seeks out opportunities to improve, challenge the status quo, and make a meaningful impact.
• Business-driven: You’re excited about participating in the growth of our Reduced Risk Product business.
• Technical: Hands-on system maintenance and follow-up

Legal gross salary for this position start from 2250€ / month