Position Title:  Manager Multicategory Consumer Experience Projects

Bratislava, Slovakia 
 
 
 
We’ve built the world’s most successful tobacco company, with the world’s most popular and iconic brands. Now we’ve made a dramatic decision. We’re building PMI’s future on smoke-free products. We have developed a range of completely new, innovative product platforms. Our dream is to convert every adult smoker that would otherwise continue to smoke, to these smoke-free platforms. To help us achieve our dream, we need your help. 

Are you a creative thinker with a passion for innovation? Join us and make a difference in the world of smoke-free products!

Job scope:

• Implementation and development of programs for consumer acquisition and retention (including loyalty program), with continuous improvement based on evaluation.
• Management of consumer journeys and segmentation of consumers across channels.
• Setting up and improving the "recommended actions" strategy for sales channels within the consumer journey.
• Administration of the NPS system and implementation of improvements based on consumer feedback.
• Cooperation with internal teams and external partners

Skills:

• University degree in marketing, business, or a related field.
• 5+ years of experience in omnichannel marketing / CX/ Loyalty ideally in FMCG, Telco, Banking or other direct to consumer segment.
• Experience with project management and indirect team leadership.
• Analytical thinking, digital skills, knowledge of A-B testing, experience with interpreting CX metrics.
• Strong business orientation: ability to connect customer experience (CX) initiatives with business outcomes – driving retention growth, reducing churn, and increasing customer lifetime value.
• Fluent English.
• Strong presentation and stakeholder management skill