Position Title:  Store Manager

Welcome to our Philip Morris vacancy.
 

Did you know that Philip Morris International is undergoing a revolutionary business transformation? We will be far more than a leading cigarette company. We want to change society and deliver a better, smoke-free future. Thanks to the imagination and perseverance of thousands of people at PMI, we have developed smoke-free products that are better alternatives to cigarettes.

 And it does not stop there. We are investing in a portfolio of innovative products beyond nicotine. So, whether in new product development, commercialization, operations, science, you name it, we are putting our vision into reality every day and make the change happen, right now.

We are looking for a result driven and customer centric Store Manager to be responsible for the overall store management of our IQOS store in Amsterdam.

You’ll be a successful candidate when you’re able to enhance our customer satisfaction, and manage the staff to achieve optimal results.

Our expectations for a Store Manager are centred around your empathy towards the customers to ensure overall customer satisfaction, to professionally manage the business with drive, dedication, integrity and good organizational skills and lead and motivate a team with empathy and good people knowledge.

Do you feel thrilled when reading all the above? If so, please continue reading to learn what the key accountabilities of the role are:

• Meet goals by training, motivating, mentoring and driving the sales staff

• Ensure high levels of customers satisfaction by building genuine relationships with the customers and understanding their needs

• Complete store administration and ensure compliance with policies and procedures

• Maintain outstanding store condition and propose innovative ideas

• Deal with all issues that arise from staff or customers (complaints, grievances etc)

• Lead by example.

Our ideal candidate would match the following experience and competence requirements:

• Have experience in consumer-facing retail operations (Experiential Retail, Hospitality, Consumer Entertainment)

• People management experience

• Experience in planning, KPI’s and Point of sales systems

• Available minimum 1 weekend day per week

• Proactive

• Strong organizational skills

• Good communication and interpersonal skills

• Be fluent or proficient in Dutch and English.  

You will report directly to the Direct Retail Frontline Supervisor.

How does this sound?
 

What will the selection process look like?

Talent Acquisition (TA) will perform an initial screening to assess whether candidates match with the defined vacancy requirements. If this is the case, the candidate will be invited for 2 competency-based (virtual) interviews.

In parallel, you will be asked to complete online assessment tests*. At the end of the process, each candidate will receive the assessment results, as well as actionable feedback for their further development.

Please note that we expect the courtesy from your side to inform your current manager about your interest and application, especially after the first interview.

*Assessment Tests

The tests are integrated in the selection process to increase objectivity of the final decision making. The assessment tests for this role is a cognitive ability test. The results will not be saved in the employee’s file, and will only be used in the context of the vacancy for which the employee is applying. Results are therefore not used for purposes of performance evaluation.

Cognitive Ability Test: Report links under three headings:

1. Deductive reasoning (measuring the ability drawing logical conclusions)

2. Inductive reasoning (measuring conceptual and analytical thinking)

3. Numerical reasoning (measuring capacity to understand numerical data and interpret mathematical information correctly)