Position Title:  CRM Executive

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Bring us your curiosity and a desire to challenge the everyday and we’ll give you lots of responsibility. You’ll help us improve, inject innovation and create new ways of working. You’ll be solving supply chain problems that span the whole world: a smoke-free world.

We are currently seeking for a  highly motivated and detail-oriented Digital Engagement Executive to join our team as part of our CRM team. As a Digital Engagement Executive, you will play a crucial role in executing and managing marketing campaigns for the Greek market. Your primary responsibilities will involve collaborating with external agencies, aligning with various teams within the organization, and ensuring seamless communication for successful campaign execution.

Your ‘day to day’

• Coordinate with internal stakeholders and external agencies on campaign planning and execution.
• Prepare and communicate briefs to agencies, covering journey flows, HTML templates and creative assets.
• Gather all necessary digital assets and campaign materials from internal teams to brief agencies effectively.
• Design and review email automation flows and customer journeys.
• Prepare project timelines, prioritize deliverables, and conduct user acceptance testing.
• Support the development of CRM strategies, including database segmentation, A/B testing and real-time performance monitoring.
• Develop creative marketing ideas, prepare campaign proposals, and oversee execution and campaign reporting.

Who we’re looking for:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• 4-5 years of relevant working experience in an international environment, working with multiple stakeholders
• Solid understanding of CRM strategies, email automation, and customer segmentation.
• Familiarity in using marketing automation tools and CRM platforms, experience with Salesforce Marketing Cloud will be considered a plus.
• Strong project management skills, with the ability to handle multiple campaigns simultaneously.
• Excellent analytical and problem-solving abilities.
• Creative mindset and ability to generate innovative marketing ideas.
• Exceptional written and verbal communication skills.
• Team player with the ability to work effectively with various stakeholders.
• Strong attention to detail and ability to deliver high-quality work within deadlines.
• Experience with Jira and Confluence will be considered a plus.
• Fluent in English and Greek

What we offer

Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore
• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress