Position Title:  Supply Chain Operations Specialist

At PMI, we’ve chosen to do something incredible. We’re transforming our business and building our future on one clear purpose: to deliver a smoke-free future.

With transformation comes opportunity. Wherever you join us, you’ll have the freedom to bring new ideas, challenge the status quo and develop your career in different directions.

Our Operations teams play a critical role in this transformation. As our business evolves, we are creating new ways of working across manufacturing, logistics, planning and supply chain. We are looking for people who are curious, analytical and passionate about solving business challenges in a fast-moving environment.

We are looking for a Supply Chain Operations Specialist (internally known as Service Delivery Specialist) to support our operations in Ivory Coast. This position is based in Ivory Coast. Candidates must currently be based in Ivory Coast and eligible to work locally, as relocation support is not available for this role.

This is a highly visible role that requires a strong combination of operational excellence, analytical thinking and business partnering capability. The successful candidate must have excellent English communication skills, with the ability to confidently engage with senior stakeholders, present operational updates, translate data into meaningful insights and influence business decisions.

You will play a key role in connecting supply chain execution with business performance by using data, strong Excel capabilities and operational knowledge to find opportunities, solve challenges and drive continuous improvement across the supply chain.

Your ‘day to day’

As the Supply Chain Operations Specialist, you will:

• Define, support and complete logistics and supply chain strategies for Ivory Coast, ensuring efficient flows, service excellence and cost optimisation.
• Manage end-to-end import operations from Senegal into Côte d’Ivoire, ensuring timely delivery, accurate documentation and full compliance with internal and external requirements.
• Analyse operational performance, identify trends and provide clear business insights and recommendations to senior leadership.
• Prepare and present performance updates, reports and dashboards using advanced Excel and analytical tools to support effective business decision-making.
• Monitor key supply chain critical metrics including costs, lead times, service levels, quality and operational performance, driving corrective actions and improvement opportunities.
• Lead end-to-end projects, including planning, execution, monitoring and delivery of business results.

• Optimise logistics costs across transportation and warehousing while managing the performance of third-party providers including freight forwarders, transport partners and warehouses.
• Ensure regulatory and internal compliance by managing customs requirements, audit preparation, documentation and standard operating procedures.
• Collaborate effectively with internal collaborators including Supply Chain, Commercial, Finance and Operations, as well as external partners, to ensure alignment and rapid resolution of operational challenges.
• Manage and develop one direct report, providing guidance, coaching and creating a culture of ownership and accountability.

Who we’re looking for

We are looking for someone who combines strong operational execution with excellent communication, analytical thinking and stakeholder management skills.

You should have:

• A Bachelor’s Degree or equivalent qualification in Supply Chain, Logistics, International Trade, Business Administration or a related field.
• Minimum of 3–5 years’ experience within logistics, supply chain operations, service delivery, international trade or a similar operational environment.
• Advanced English proficiency (written and spoken) is essential, with the ability to communicate clearly, influence partners and present confidently to senior leadership. French proficiency is also required.
• Advanced Excel skills, with the ability to analyse large data sets, create reports, interpret trends and convert data into practical business recommendations.
• Experience using SAP or similar ERP/logistics systems
• Strong analytical capability with the ability to identify risks, opportunities and improvement areas within supply chain operations.
• Experience driving projects, improving processes and coordinating multiple stakeholders.
• Ability to work independently, prioritise effectively and make sound decisions in a fast-paced environment.
• Valid driving licence and own vehicle required.

Key skills Required

• Strong communication skills with the confidence to engage stakeholders at all levels, including senior management.
• Ability to translate operational data into meaningful insights and recommendations.
• Strong problem-solving skills with a continuous improvement mindset.
• Customer-focused with a strong drive for results and service excellence.
• High attention to detail, organisation and ability to manage competing priorities.
• Strong ownership, accountability and reliability.
• Ability to remain calm, solution-focused and effective under pressure
• Curiosity and willingness to challenge existing ways of working to improve performance.

What we offer

Our success depends on our talented employees who come to work every day with a sense of purpose and an appetite for progress. Join PMI and you can:

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
• Be part of an inclusive, diverse culture where everyone’s contribution is respected, collaborate with talented people across the world and feel like you belong.
• Pursue your ambitions and develop your skills with a global business. Our size and scale provide opportunities to grow and progress.
• Take pride in delivering our promise to society: to deliver a smoke-free future.

Join our growing team and be part of our transformation.

At PMI, we celebrate diversity and are committed to creating an inclusive workplace where everyone has the opportunity to succeed. We welcome applications from talented individuals from all backgrounds and believe that diverse perspectives drive innovation and better business outcomes.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.